The following steps describe how to collect troubleshooting information for your Controller. You may be requested for the information when troubleshooting with the AppDynamics support team.
Get Heap and Histogram Dump Files
It is recommended that you install JDK on your system before using the following commands.
Get the process id of the Controller to use in subsequent commands.
Get the heap dump before garbage collection using the following command:
Get the histogram before garbage collection using the following command:
Get the histogram after garbage collection using the following command:
Take Four Thread Dumps at Three Second Intervals
Using the Controller process ID, execute the following command:
- Save the
Send the Files to the AppDynamics Support Team
If asked to provide the information to the AppDynamics support team, send the following files generated by these steps: