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License restrictions applicable to all products:
- License restrictions with respect to any third party components included in the AppDynamics software, with which customers are required to comply, are located on the Legal Notices page.
- Compatibility limitations with respect to any third party components are located on the Supported Environments page.
- Customers are prohibited from using the MySQL database(s) included with the AppDynamics software with any other product or for any other purpose other than for the AppDynamics software as provided.
- Each unit of the products in the Application Performance Monitoring section below includes one unit of Machine Agent and Universal Agent at no cost, but such Machine Agent and Universal Agent shall only be used on the instance of the OS being monitored by the purchased unit.
- Metric Data retention policy: Metrics in one-minute increments are retained for 4 hours; metrics in ten-minute increments are retained for 48 hours; metrics in one-hour increments are retained for 365 days.
- Event Data retention policy: As described below, except that retention for on-premises deployments is configurable.
- Peak Edition - AppDynamics for Java, .NET or Node.js : During the License Term of the Subscription Licenses (or, if applicable, during the Maintenance and Support Term of perpetual licenses) on the applicable Order Form, End User may, once per calendar quarter and upon 24 business hours' written notice, exchange licenses among the following types of Software units: AppDynamics Pro Edition for Java, .NET and Node.js on a one-for-one basis, and separately AppDynamics Test & Dev Edition (each an “Exchangeable Group”) for the same products on a one-for-one basis. For clarity, the list prices of all products within each Exchangeable Group (Pro Edition and Test & Dev Edition, respectively) are the same and through such exchanges, End User may not at any time use products with cumulative value exceeding the total list price of products on the applicable Order Form.
- Peak Edition - Browser or Mobile RUM: During the License Term of the Subscription Licenses (or, if applicable, during the Maintenance and Support Term of perpetual licenses) on the applicable Order Form, End User may, once per calendar quarter and upon 24 business hours' written notice, exchange licenses among the following types of Software units: AppDynamics Pro Edition for Browser Real User Monitoring and Browser Analytics for units of Mobile Real User Monitoring and Mobile Analytics on a one-for-one basis (and vice versa), and separately AppDynamics Test & Dev Edition for the same products (and vice versa) on a one-for-one basis. End User may not exchange any AppDynamics for Browser Real User Monitoring licenses during any year in which End User has used any pageviews of such licenses. For clarity, the list prices of all products within each Exchangeable Group (Pro Edition and Test & Dev Edition, respectively) are the same and through such exchanges, End User may not at any time use products with cumulative value exceeding the total list price of products on the applicable Order Form.
- APM Any Language - APM Any Language customers are prohibited from instrumenting APM Any licenses on SAP application servers unless such customer has purchased the requisite AppDynamics for SAP - ABAP Agent(s).
- Upgrades - Upgrade entitle the customer to the entitlement of the product to which the customer is upgrading.
- Standard University Subscription - Customers that have purchased any of the software listed below under the heading "Application Performance Monitoring" shall be entitled to access the AppDynamics University Self-Paced Library, subject to the conditions set forth in this paragraph. No greater than 20 unique users per month per AppDynamics account are entitled to this access. Access shall be limited to customers that have purchased this software either (i) on a subscription basis but remain current on payment of all subscription license fees, if any or (ii) on a perpetual basis but remain current on payment of all maintenance and support fees, if any. Customers may log in using AppDynamics account credentials.
Entitlements
With respect to the AppDynamics software, each license unit on an order document entitles the customer to the following:
Product | Entitlement |
|---|---|
| Peak | |
Peak Edition - APM Any Language / AppDynamics for Java, .NET or Node.js (SaaS)
|
|
Peak Edition - APM Any Language / AppDynamics for Java, .NET or Node.js (on-prem) |
|
Peak Edition - Browser or Mobile RUM (SaaS) |
|
Peak Edition - Browser or Mobile RUM (on-prem) |
|
| Peak Edition - APM Any Language Microservices (SaaS) |
|
Peak Edition - APM Any Language Microservices (on-prem) |
|
| Advanced | |
| Advanced Edition - APM Any Language |
|
| Advanced Edition - APM Any Language Microservices |
|
Application Performance Monitoring | |
| APM Any Language | One license unit from the following product types: AppDynamics for Java, .NET, Node.js, PHP, Python, Web Server, C++, or Go or the rights to monitor 16 Value Units of IBM Mainframe capacity. |
| APM Any Language Microservices (5‑pack) | The same entitlement as 5 APM Any Language units, restricted to use with the following: Docker Containers, all CloudFoundry-based providers, Redhat OpenShift, Heroku Dyno, Microsoft Azure App Services (including Azure WebApps, Azure WebJobs and Azure API Apps), Microsoft Azure Service Fabric, Microsoft Azure Containers, Amazon Elastic Beanstalk, Oracle PaaS (Java and Node.js only) and Bluemix Containers. |
AppDynamics for Java | Instrument a single JVM instance; snapshots are retained for 14 days unless archived |
AppDynamics for Java Microservices | Instrument a single JVM instance with a heap allocation less than or equal to 1 GB Note: This entitlement shall only apply to existing customers of AppDynamics for Java Microservices that have licensed a SKU for AppDynamics for Java Microservices. This entitlement is mutually exclusive with the entitlement to use AppDynamics for Any Language licenses. |
AppDynamics for .NET | Instrument an unlimited number of CLRs on a single Windows OS instance; snapshots are retained for 14 days unless archived For APM Any Language Microservices, instrument an unlimited number of CLRs on a single instance of an application For .NET on Microsoft Azure for Cloud Services, instrument an unlimited number of CLRs running in a single instance of a Microsoft Azure Web role or Worker role |
AppDynamics for PHP | Instrument a single PHP runtime instance; snapshots are retained for 14 days unless archived |
AppDynamics for Node.js | Instrument up to 10 Node.js processes per OS instance; snapshots are retained for 14 days unless archived |
AppDynamics for Python | Instrument an unlimited number of Python processes running on a single OS instance; snapshots are retained for 14 days unless archived |
AppDynamics for Web Server | Instrument an unlimited number of Apache Web Server instances on a single OS instance; snapshots are retained for 14 days unless archived |
AppDynamics for C++ | Instrument an unlimited number of C++ runtime applications on up to 3 OS instances using the software development kit; snapshots are retained for 14 days unless archived |
AppDynamics for Go | Instrument up to 3 Go processes; snapshots are retained for 14 days unless archived |
| AppDynamics for SAP - ABAP Agent | Instrument a single application server |
Universal Agent | Deploy on a single instance of an OS |
End User Monitoring | |
Browser Real User Monitoring (SaaS) | Instrument 10 Million Pageviews per 12-month period and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service; raw page requests and sessions are retained as Event Data. Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days. Additional retention of Event Data for 30, 60 or 90 days is available as an add-on at additional cost, and requires the purchase of AppDynamics Browser Analytics (SaaS). |
Browser Real User Monitoring (on-prem) | Instrument 10 Million Pageviews per 12-month period; raw page requests and sessions are retained as Event Data. Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days by default. Customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. |
Mobile Real User Monitoring (SaaS) | Instrument 5,000 MAUs per calendar month and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service. In addition, for each MAU unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs and custom data. Crash reports are retained for 365 days and all other Event Data is retained for 8 days. Additional retention of Event Data for 30, 60 or 90 days is available as an add-on at additional cost, and requires the purchase of AppDynamics Mobile Analytics (SaaS). |
Mobile Real User Monitoring (on-prem) | Instrument 5,000 MAUs per calendar month. In addition, for each MAU unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs and custom data. Crash reports are retained for 365 days and all other Event Data is retained for 8 days by default. Customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. |
Browser Synthetic Monitoring - Hosted Agent (SaaS) | Consume 40,000 units of 5-second blocks of time on AppDynamics' hosted synthetic network per calendar month, and use Analytics features on the synthetic Events Data, if applicable, which is retained for 13 months. Each run of a synthetic job is rounded up to the next 5 seconds. Unused time is not rolled over to the following month. Customer is entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service, both of which are required to use this product. |
| Browser Synthetic Monitoring - Private Agent (SaaS) | Run a synthetic job that hits 1 page from 1 location (multiple units add together to run jobs that hit multiple pages from multiple locations), and use Analytics features on the synthetic Events Data, if applicable, which is retained for 13 months. A job that fails to hit any pages is counted as 1 page. Customer is entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service, both of which are required to use this product. |
| Browser Synthetic Monitoring - Private Agent (Unlimited Locations) | Run a synthetic job that hits 1 page from any number of locations, and use Analytics features on the synthetic Events Data, if applicable, which are retained for 13 months. Customer is limited to 500,000 Pageviews per calendar month period. Unused Pageviews are not rolled over to the following month. A job that fails to hit any pages is counted as 1 page. Customer is entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service, both of which are required to use this product. |
| Connected Devices | Customers should refer to the applicable order form. |
Analytics | |
Transaction Analytics (SaaS) | Instrument up to 1,000,000 business transaction events per 24-hour period and access to the AppDynamics-hosted Events Service, for the following product types: AppDynamics for Java, .NET, and Node.js. Data retention limited to 8 days. Additional retention of 30, 60, or 90 days available as an add-on. |
Transaction Analytics (on-prem) | Instrument up to 1,000,000 business transaction events per 24-hour period (limited to 90 days of data storage) per license unit. Customer is not entitled to access the AppDynamics-hosted Events Service. |
Browser Analytics (SaaS) | Instrument 10 Million Pageviews per 12-month period and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service; raw page requests and sessions are retained as Event Data with a default limit of 50 GB per account per day for each Event Data type. Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days. Additional retention of Event Data for 30, 60 or 90 days is available as an add-on at additional cost. |
Browser Analytics (on-prem) | Instrument 10 Million Pageviews per 12-month period; raw page requests and sessions are retained as Event Data with a default limit of 50 GB per account per day for each Event Data type. Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days by default. Customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. |
Mobile Analytics (SaaS) | Instrument 5,000 MAUs per calendar month and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service. In addition, for each MAU unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs and custom data with a default limit of 50 GB per account per day for each Event Data type. Crash reports are retained for 365 days and all other Event Data is retained for 8 days. Additional retention of Event Data for 30, 60 or 90 days is available as an add-on at additional cost. |
Mobile Analytics (on-prem) | Instrument 5,000 MAUs per calendar month. In addition, for each MAU unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs and custom data with a default limit of 50 GB per account per day for each Event Data type. Crash reports are retained for 365 days and all other Event Data is retained for 8 days by default. Customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. |
Log Analytics (SaaS) | Publish/index 5 GB of log data per 24-hour period (limited to 8 days of data storage) and access the AppDynamics-hosted Events Service. Additional retention beyond 8 days can be purchased as an add-on. |
Log Analytics (on-prem) | Publish/index 5 GB of log data per 24-hour period (limited to 90 days of data storage). Customer is not entitled to access the AppDynamics-hosted Events Service. |
Infrastructure Visibility | |
Machine Agent | Instrument a single instance of an OS |
Server Visibility | Instrument a single instance of an OS |
Network Visibility | Instrument an unlimited number of Java nodes on a single instance of an OS |
| Service Availability Monitoring | Instrument 60 HTTP based services |
Database Visibility | |
AppDynamics for Database | Monitor one instance for the following databases: PostgreSQL, Microsoft SQL Server, MySQL, Sybase ASE and Sybase IQ. Event Data is retained for 10 days. Monitor one Microsoft Azure SQL database or one Microsoft Azure SQL Managed Instance. Event Data is retained for 10 days. Monitor one database up to 8 CPU/cores, for IBM DB2 databases (if a database exceeds more than 8 cores, then an extra unit is needed for each 8 core. Example: a single DB2 database with 32 core requires 4 units). Event Data is retained for 10 days. Monitor one instance up to 8 CPU/cores, for Oracle databases (if an instance exceeds more than 8 cores, then an extra unit is needed for each 8 core. Example: a single instance of an Oracle database with 32 core requires 4 units). Event Data is retained for 10 days. Monitor one MongoDB replica set (or, if no replica sets exist, one standalone MongoDB instance) for MongoDB databases. Event Data is retained for 10 days. |
AppDynamics for NetApp (on-prem) | Monitor one NetApp controller for the following NetApp controller: FAS2nnn and FAS3nnn. Event Data is retained for 14 days by default. Monitor ½ NetApp controller for the following NetApp controllers: FAS6nnn and FAS8nnn series (two license units are required per NetApp controller). Event Data is retained for 14 days by default. |
Definitions
- “CLR” means Common Language Runtimes
- “EUM Cloud” means the end user monitoring component that receives and processes data received from end user devices
- “Dedicated Controller” means a version of the central repository and analytics engine component of the Software where End User’s data is logically separated from that of other customers.
- "Event Data" means the raw data generated by the Software and stored in the Events Service
- "Events Service" means the component that stores the Event Data
- “GB” means gigabyte
- “Instrument” means to collect data, monitor, troubleshoot and manage using the AppDynamics software
- “JVM” means Java Virtual Machine
- "Metric Data" means the aggregate value of the data collected by the Software over a given period of time
- "Monthly Active User" or “MAU” means a unique installation of an instrumented mobile application that was launched on a device in a given calendar month
- “OS” means an operating system
- "Pageview" means a request to load a single web page, virtual page or view of an Internet site
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