This page provides details for managing users in the Account Management Portal

Every user employs the same sign-in for both the Account Management Portal and specifically assigned Tenants.

User Management Overview

The Accounts Management Portal allows Company Admins and License Admins to create users, globally manage user accounts, and assign Tenants through the User Management UI. 

  • For Cloud Tenant user account administration, you manage all aspects of the user account exclusively through the Account Management Portal.
  • For SaaS Controller Tenant user account administration, editing a user account through the Account Management Portal affects the user for all AppDynamics components and some Controller Tenant rights simultaneously. Managing a user account through a Controller Tenant UI affects permissions for that Tenant only. 

Every AppDynamics user that you register has subscription-based access to AppDynamics University and unlimited access to AppDynamics Community for FAQs and user forumsSee AppDynamics Cloud Account Administration and AppDynamics SaaS Deployment User Management

User Status 

A user account can have one of three possible statuses:

  • Active—user has a valid email account that authenticates with either the AppDynamics Identity Provider (IdP) or your custom IdP.
  • Pending—user is in the system, but they did not yet validate their email.
  • Inactive—user cannot access AppDynamics components. 

Option

User Status

Add

Add

View

View Details

Edit

Edit

Inactivate

Deactivate

Activate

Activate

Delete

Delete

Active

Pending

Inactive

When you create a user that authenticates through the AppDynamics IdP, they receive a time-sensitive email prompting them to activate their account by creating a user name and password. A user is in Pending status until they complete the activation process.

Once complete, the user can perform certain functions according to their assigned company role. However, they do not have access to a Tenant until or unless an administrator adds the user account to a Tenant. 

Editing functions become visible according to user status. Click the appropriate UI icon to perform the described function.

Role Options

A role is a collection of permissions that define what actions a user can perform within the AppDynamics-managed environment. There are several company roles available:

RoleFunctionality
Company Admin
  • Has the highest level of access.
  • Can administer a Tenant.
  • Can view all licenses or Tenants the company owns.
License Admin
  • Requires one user per Tenant is set as a Primary Contact with AppDynamics. 
    • You designate this user during initial Tenant provisioning and only AppDynamics can modify it.
    • This user is set to receive maintenance and license notifications.
  • Can only view and administer licenses for a license to which they have access.
  • Can administer a Tenant.
  • Can add or remove License Admins on the same license (unless that admin is the Primary Contact).

To remove the Primary Contact from the role, you must open a support request with AppDynamics and provide a new Primary Contact for the license.

Support

Provide users with the ability to open and manage support requests with AppDynamics.

Tenant User
Company User (default)

Users default to this role if you do not select a specific role for them.

  • Can access Community and University.
  • Can view account details.
  • Can manage their profile and notifications.

See Assign Cloud Tenants.

RoleFunctionality
Configuration Manager
  • Has full access to configure alerting, data sources, and other integrations.
  • Can administer a Tenant.
  • Can view all licenses or Tenants the company owns.
  • Inherits Troubleshooter Tenant role permissions. 
Troubleshooter
  • Can manage health rules.
  • Can respond to system alerts.
  • Can troubleshoot issues.
  • Inherits Read Only Tenant role permissions.
Read Only (Default)

Users default to this role if you do not select a specific role for them.

  • Has Read Only access to metrics, events, logs, and traces (MELT) data.
  • Cannot view configuration details.



Role Permissions

This table provides global role permissions for AppDynamics users. To review Cloud Tenant-specific role permissions, navigate to Access Management > Cloud Tenant Roles, click on a role, and review the Permissions list.

Roles

Permissions

Company AdminLicense AdminSupport User

Tenant User

Company User

Add User

Edit User Name

Edit User Status

Delete User

Configure SAML

Assign Company Admin Role

Assign License Admin Role

Assign Support Role

View Professional Services Projects

Assign Education Subscriptions

Edit License MAC Address

View License Usage

Assign Licenses

Launch a Tenant

Log in to an assigned Tenant

View Open Tickets

Create a New Ticket

View Active Resources

Access Downloads

View Account Details

Access AppDynamics University

Access AppDynamics Community

Manage Profile

Customize Notifications

Create and Manage a User

When creating a new user, AppDynamics recommends:

  • Using only ASCII characters for user names and passwords because of browser incompatibilities.

  • Choosing at least one role for the new user. Although it is possible to assign a role after creation, the user has very limited functionality until a role is assigned.

Only users with Company Admin or License Admin roles can create new users. When we provision a new license for you, we automatically provision a new License Admin user account for that license.

  1. Sign in to your Account Management Portal.

  2. Navigate to Access Management > User Management.

  3. Click and select Add a Single User or Add Multiple Users.

    • To add a single user, enter the user email and, optionally, the user name. 

    • To add multiple users concurrently, paste or type a list of user emails. The system ignores existing emails.

  4. Select an IdP option through Authenticated By:

    • AppDynamics—AppDynamics acts as the Service Provider. The user receives a prompt to create a password.

    • My IdP—the user authenticates through your Service Provider. The user name must already exist in the IdP database.

  5. Click Next.

  6. Optionally, select one or more Company Roles.

    If you do not select a role, the user defaults to the Company User role with limited account access. See User Permissions Matrix.

    • Company Admin—can create and manage users, assign roles/licenses/Tenants, and configure company preferences.

    • Support—can open and manage Support requests with AppDynamics.

    • Tenant User—can access the Cloud Tenant you select with rights according to the Policy you assign. Review the Cloud Tenants Roles tab.

      • You can select several Tenants at once or check the Cloud Tenant checkbox to select all for that user.

    • License Admin—can view and assign licenses on Controller Tenants to which they have access rights. 

      • If you select the License Admin role, you must select at least one Cloud License Name or Controller License Name to which the user can administer.
  7. Click Save.

When AppDyanamics deploys a new Cloud Tenant in your environment, you must assign users to the Cloud Tenant through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Tenant.

  1. Navigate to Access Management > User Management.
  2. Select a user and click Edit.
  3. Select Tenant UserOne from available Company Roles.

  4. Select one, several, or all available Tenants to allow accessTwo
    The user has the Read Only role set automatically. To assign a different role, navigate to the Cloud Tenant Roles tab. See Assign Cloud Tenant Roles.
    Assign Tenants

  5. Click Save.

You must have the user role of License Admin to assign user access to Controller Tenants.

When AppDyanamics deploys a new Controller Tenant in your environment, you must assign users to the Controller Tenant UI through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Controller Tenant.

  1. Navigate to Access Management > User Management.
  2. Select a user and click Edit.
  3. Select License AdminOne from available Company Roles.

  4. Select one, several, or all available Cloud Licenses or Controller Tenants to allow accessTwo
    The user has the Company User role set automatically. To assign a different role, select from the available Company Roles. See Company Role Options.
    Assign Users to Controller Tenant

  5. Click Save.

The Edit UI allows Company Admins and License Admins to edit Company Roles accordingly. See Company Role Options.

You cannot edit the email address because it is the user's primary system security identification and user name for logging in.

  1. Select a user and click Edit.
  2. Update Basic Information as necessary.
  3. Optionally, update available Company Roles.

  4. Assign or unassign available Cloud Tenants and Controller Licenses. Some fields are disabled as Company Admins and License Admins have different rights.

    • You can select several Tenants at once or check the Cloud Tenant checkbox to select all for that user.

    • If you select the License Admin role, you must select at least one Cloud License Name or Controller License Name to which the user can administer.

      A License Admin can only control access to a license to which they have access rights, but they can view other licenses in the company account.

  5. Click Save.

The user you update must refresh their browser to view the edits.

Inactivating a user will prevent them from logging in to any AppDynamics role-based component, including all associated Tenants. 

You can only activate a user that has Inactive status. You can only inactivate a user that has Active status. Pending users do not have Active status by default.

To activate a user:

  1. Select one or more users with the Inactive status.
  2. Click Activate.
  3. Verify that you want to continue.
    The user retains access to appdynamics.com and related services.

To inactivate a user:

  1. Select one or more users with the Active status.
  2. Click Inactivate.
  3. Verify that you want to continue.
    The user remains inactive until the admin either deletes or deactivates the account.

When you delete a Cloud Tenant user through the Account Management Portal, the deletion is permanent. However, when you delete a Controller Tenant user through the Controller Tenant UI, their account is still in Active status in the Account Management Portal. This is to ensure the user can still access other Controller Tenants to which they may have access rights. 

Deleting a user in the Account Management Portal is permanent and is not reversible. 

You can only delete a user with Inactive status. Users with Active status must be set to Inactive before you can delete them. 

  1. Select one or more users with the Inactive status.
  2. Click Delete
  3. Click Delete to verify the action.
    AppDynamics sends an email to the user notifying them that their account is no longer available.