Manage User Accounts

When Cisco AppDynamics deploys a new Observability Platform tenant in your environment, you must assign users to it through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to one or more licensed tenants.

1. Navigate to Access Management > User Management.
2. Select Company Users.
3. Select a user and click .

4. From the Observability Platform Tenant Access panel, click Add FSO Tenant & Role.

5. From the Assign Tenant dialog, select a tenant to grant access to the user.
6. Click Save.
7. From Assign Tenant Roles.
8. From Edit User, click Save.

When AppDyanamics deploys a new Observability Platform tenant in your environment, you must assign users to it through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Tenant and a role.

1. Navigate to Access Management > User Management.
2. Select Company Users.
3. Select a user and click .
4. From Observability Platform Tenant Access, click next to the Observability Platform tenant you want to assign roles to the user.
5. From the Assign Roles dialog:
   1. Select the default roles from the Default Roles tab that you want to assign to the user. 
   2. Select the custom roles from the Custom Roles tab that you want to assign to the user. 
6. Click Save.
7. From Edit User, click Save.

The Edit UI allows Company Admins and License Admins to edit Company Roles accordingly. See Company Role Options.

You cannot edit the email address because it is the user's primary system security identification and user name for logging in.

1. Navigate to Access Management > User Management.
2. Select Company Users.
3. Select a user and click .
4. Update Basic Information as necessary.

5. Optionally, update available Company Roles.

6. Assign or unassign available Observability Platform Licenses and Controller Licenses. Some fields are disabled as Company Admins and License Admins have different rights.

   • If you select the License Admin role, you must select at least one Observability Platform License Name or Controller License Name to which the user can administer.

     

     A License Admin can only control access to a license to which they have access rights, but they can view other licenses in the company account.

7. Click Save.

The user you update must refresh their browser to view the edits.

The Edit UI allows Company Admins and License Admins to edit Company Roles accordingly. See Company Role Options.

You cannot edit the email address because it is the user's primary system security identification and user name for logging in.

1. Navigate to Access Management > User Management.
2. Select Company Users.
3. Select two or more users and click .
4. From the Access dropdown, select one of the following:
   • Change Authenticated Method - You can change the method for authenticating the user to an Identity Provide (IdP), AppDynamics, or the Cisco Customer Identify. If you have set up SAML for the user, you will want to select the IdP used for the SAML configuration.
     1. Select an authentication method for the users.
     2. Click Primary.
     3. From the confirmation message, click Click here for more details to view the Status Report dialog.
   • Assign Platform Tenants to Selected Users - You can add users to one or more Observability Platform tenants  and assign the users to roles.
     1. Select the tenants that you want the users to access.
     2. Click Next.
     3. Click  next to the tenant where you want to assign one or more roles.
     4. From the Assign Roles dialog:
        1. Select the default roles from the Default Roles tab that you want to assign to the user. 
        2. Select the custom roles from the Custom Roles tab that you want to assign to the user. 
     5. Click Save.

5. Click Save. 

You can view only users with certain Roles, Statuses, Observability Platform tenants, or Controller Tenant assignments using the Filter panel. If you select multiple Tenants, the filter displays all users for each Tenant cumulatively.

1. Navigate to Access Management > User Management.
2. Select Company Users.
3. Click to open the Filter panel.
4. Check the box next to the desired options.

5. Click Apply. 

   

Inactivating users will prevent them from logging in to any Cisco AppDynamics role-based component, including all associated Tenants. 

You can only activate a user that has Inactive status. You can only inactivate a user that has Active status. Pending users do not have Active status by default.

To activate a user:

1. Select one or more users with the Inactive status.
2. Click .
3. Verify that you want to continue.
   The user retains access to appdynamics.com and related services.

To inactivate a user:

1. Select one or more users with the Active status.
2. Click .
3. Verify that you want to continue.
   The user remains inactive until the admin either deletes or deactivates the account.

When you delete a Observability Platform tenant user through the Account Management Portal, the deletion is permanent. However, when you delete a Controller Tenant user through the Controller Tenant UI, their account is still in Active status in the Account Management Portal. This ensures the user can still access other Controller Tenants to which they may have access rights. 

Deleting a user in the Account Management Portal is permanent and is not reversible. 

You can only delete a user with Inactive status. Users with Active status must be set to Inactive before you can delete them. 

1. Select one or more users with the Inactive status.
2. Click . 
3. Click Delete to verify the action.
   Cisco AppDynamics emails the user notifying them that their account is no longer available.

When Cisco AppDynamics deploys a new Observability Platform tenant in your environment, you must assign users to it through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to one or more licensed tenants.

1. Navigate to Access Management > User Management.
2. Select Guest Users.
3. Select a user and click .

4. From the Observability Platform Tenant Access panel, click Add FSO Tenant & Role.

5. From the Assign Tenant dialog, select a tenant to grant access to the user.
6. Click Save.
7. Click Cancel.
8. From Edit Guest User, click Save.

When AppDyanamics deploys a new Observability Platform tenant in your environment, you must assign users to it through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Tenant and a role.

1. Navigate to Access Management > User Management.
2. Select Guest Users.
3. Select a user and click .
4. From Observability Platform Tenant Access, click next to the Observability Platform tenant you want to assign roles to the user.
5. From the Assign Roles dialog:
   1. Select the default roles from the Default Roles tab that you want to assign to the user. 
   2. Select the custom roles from the Custom Roles tab that you want to assign to the user. 
6. Click Save.
7. From Edit Guest User, click Save.

You can view only users with certain Roles, Statuses, Observability Platform tenants, or Controller Tenant assignments using the Filter panel. If you select multiple Tenants, the filter displays all users for each Tenant cumulatively.

1. Navigate to Access Management > User Management.
2. Select Guest Users.
3. Click to open the Filter panel.

4. Check the box next to the desired options.

   

5. Click Apply. 

You can only remove a Guest User from a tenant. You cannot delete the user permanently. If you accidentally remove a Guest User from a tenant, you can always re-add the Guest User to the tenant.

1. Navigate to Access Management > User Management.
2. Select Guest Users.
3. Select a user and click .
4. From the Remove Guest User from Tenant dialog, click Continue.
   Cisco AppDynamics emails the user notifying the Guest User that he or she has been removed from the tenant.

These predefined roles allow administrators to define a user's actions in the Observability Platform tenant. They are Observability Platform tenant-specific with default permissions set and are not editable. 

Cisco Observability Platform modules can also create roles through Solution Principals. Thus, if you subscribe to modules for Cloud Native Application Observability, you may see other roles in the Account Management Portal.

Role	Permissions	Supported Assignees
Agent	Can post MELT data through the Common Ingestion Service API. Can access other APIs meant for agent consumption.	User Service Principal Agent Principal
Config Manager	Inherits Troubleshooter Tenant role permissions.  Has full access to configure alerting, data sources, and other integrations. Cannot perform administrator functions such as adding users to a tenant, modifying another user's access, or creating new service principals.	User Service Principal
Observer (Default)	Only has read-only access, but may not necessarily have access to read privileged information such as access configurations. Users default to this role if you do not select a specific role for them. Has read-only access to metrics, events, logs, and traces (MELT) data. Cannot view configuration details.	User Service Principal
Tenant Administrator	A Tenant Administrator can access everything on a tenant except a public API that is not mapped to a permission.	User
Troubleshooter	Inherits Read Only Tenant role permissions. Can manage health rules. Can respond to system alerts. Can troubleshoot issues.	User Service Principal