Manage User Accounts

When creating a new user, AppDynamics recommends:

• Using only ASCII characters for user names and passwords because of browser incompatibilities.

• Choosing at least one role for the new user. Although it is possible to assign a role after creation, the user has very limited functionality until a role is assigned.

Only users with Company Admin or License Admin roles can create new users. When we provision a new license for you, we automatically provision a new License Admin user account for that license.

1. Sign in to your Account Management Portal.

2. Navigate to Access Management > User Management.

3. Click and select Add a Single User or Add Multiple Users.

   • To add a single user, enter the user email and, optionally, the user name. 

   • To add multiple users concurrently, paste or type a list of user emails. The system ignores existing emails.

4. Select an IdP option through Authenticated By:

   • AppDynamics—AppDynamics acts as the Service Provider. The user receives a prompt to create a password.

   • My IdP—the user authenticates through your Service Provider. The user name must already exist in the IdP database.

5. Click Next.

6. Optionally, select one or more Company Roles.

   

   If you do not select a role, the user defaults to the Company User role with limited account access. See User Permissions Matrix.

   • Company Admin—can create and manage users, assign roles/licenses/Tenants, and configure company preferences.

   • Support—can open and manage Support requests with AppDynamics.

   • Tenant User—can access the Cloud Tenant you select with rights according to the Policy you assign. Review the Cloud Tenants Roles tab.

     • You can select several Tenants at once or check the Cloud Tenant checkbox to select all for that user.

   • License Admin—can view and assign licenses on Controller Tenants to which they have access rights. 

     • If you select the License Admin role, you must select at least one Cloud License Name or Controller License Name to which the user can administer.

7. Click Save.

When AppDyanamics deploys a new Cloud Tenant in your environment, you must assign users to the Cloud Tenant through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Tenant.

1. Navigate to Access Management > User Management.
2. Select a user and click .

3. Select Tenant User from available Company Roles.

4. Select one, several, or all available Tenants to allow access. 
   The user has the Read Only role set automatically. To assign a different role, navigate to the Cloud Tenant Roles tab. See Assign Cloud Tenant Roles.
   

5. Click Save.

You must have the user role of License Admin to assign user access to Controller Tenants.

When AppDyanamics deploys a new Controller Tenant in your environment, you must assign users to the Controller Tenant UI through the Accounts Management Portal before they can access it. Likewise, when you create a new user, you can assign them to a Controller Tenant.

1. Navigate to Access Management > User Management.
2. Select a user and click .

3. Select License Admin from available Company Roles.

4. Select one, several, or all available Cloud Licenses or Controller Tenants to allow access. 
   The user has the Company User role set automatically. To assign a different role, select from the available Company Roles. See Company Role Options.
   

5. Click Save.

The Edit UI allows Company Admins and License Admins to edit Company Roles accordingly. See Company Role Options.

You cannot edit the email address because it is the user's primary system security identification and user name for logging in.

1. Select a user and click .
2. Update Basic Information as necessary.

3. Optionally, update available Company Roles.

4. Assign or unassign available Cloud Tenants and Controller Licenses. Some fields are disabled as Company Admins and License Admins have different rights.

   • You can select several Tenants at once or check the Cloud Tenant checkbox to select all for that user.

   • If you select the License Admin role, you must select at least one Cloud License Name or Controller License Name to which the user can administer.

     

     A License Admin can only control access to a license to which they have access rights, but they can view other licenses in the company account.

5. Click Save.

The user you update must refresh their browser to view the edits.

You can use the Filter panel to view only users with certain Roles, Statuses, Cloud Tenants, or Controller Tenant assignments. If you select multiple Tenants, the filter displays all users for each Tenant cumulatively.

1. Click to open the Filter panel.
2. Check the box next to the desired options.
3. Click Apply.

Inactivating a user will prevent them from logging in to any AppDynamics role-based component, including all associated Tenants. 

You can only activate a user that has Inactive status. You can only inactivate a user that has Active status. Pending users do not have Active status by default.

To activate a user:

1. Select one or more users with the Inactive status.
2. Click .
3. Verify that you want to continue.
   The user retains access to appdynamics.com and related services.

To inactivate a user:

1. Select one or more users with the Active status.
2. Click .
3. Verify that you want to continue.
   The user remains inactive until the admin either deletes or deactivates the account.

When you delete a Cloud Tenant user through the Account Management Portal, the deletion is permanent. However, when you delete a Controller Tenant user through the Controller Tenant UI, their account is still in Active status in the Account Management Portal. This is to ensure the user can still access other Controller Tenants to which they may have access rights. 

Deleting a user in the Account Management Portal is permanent and is not reversible. 

You can only delete a user with Inactive status. Users with Active status must be set to Inactive before you can delete them. 

1. Select one or more users with the Inactive status.
2. Click . 
3. Click Delete to verify the action.
   AppDynamics sends an email to the user notifying them that their account is no longer available.

See Assign Cloud Tenants.