This page describes how to navigate the Overview page in the Account Management Portal. 

The Overview page is role-based and presents a summary of account components according to the user's permissions. Components are presented in grouped panes, each with a link to access the full detail page.   

Account Management Portal Overview Page

Select a user type to see the options that display for that role.

This section displays summary information for up to three open support tickets. Use this area to access the AppDynamics Help Center and create new support requests.

If you don't see a particular ticket in the summary, click View more in Support to see all tickets in Zendesk.

To review current support tickets:

  1. Click a support ticket to view its details.
  2. Click My activities to access the Requests page.
  3. View your support tickets, open a new one, or browse account tickets.
  4. Search requests or sort by Status to filter the view.

To open a new support request:

  1. Click Submit a request or Create a New Request to open a new support ticket with AppDynamics
  2. Select a request type from the dropdown.
  3. (Optional) Enter additional emails to share the request submission.
  4. Enter a Subject.
  5. Enter a Description.
  6. Add files, screenshots, or other attachments that will help the support staff effectively address your issue.
  7. Click Submit.

A member of the AppDynamics support staff will respond to the email address used to log in as soon as possible.

To follow support ticket activity:

  1. Select an open ticket or click View more in Support.
  2. Navigate to Organization Requests and click Follow to begin receiving update notifications for open support requests.
  3. Click Following to review the items you are currently following.
  4. Select the Show dropdown to review any other items you may be following through Zendesk.

This section displays summary information for up to three licensed and currently active resource projects. If you don't see a particular resource, click View more in Resources.

The Resources page provides a complete list of services and other components associated with your AppDynamics account.

Resources can include:

  • Professional Services
  • Support
  • Education
  • Community

This section provides a summary of your company account details and contact information for your AppDynamics account representative(s).

You need these account details when contacting AppDynamics Sales or Support.

Select Schedule a call to select a date and time for Support to return your call. Or click Email us to send a message to all of your AppDynamics account representative(s).

AppDynamics refers to a SaaS Tenant or on-premises Controller license as a subscription. The Subscriptions section provides a summary of SaaS Tenant and on-premises Controller subscriptions available to your company account. Users with the License Admin role can:

  • Launch a SaaS Tenant
  • Review SaaS Tenant system status
  • Review license usage details
  • View subscription details and license expiration date
  • Update the on-premises Controller MAC address

Launch a SaaS Tenant:

There are several ways to launch a Tenant.

From the Overview page:

  1. Click a [Controller] Name or ActionsView Details> Launch AppDynamics.
  2. Alternatively, select View all subscriptions or Search subscriptions if you don't see the Tenant you want.
  3. Select the Tenant name and click Launch AppDynamics.

From your user name dropdown:

  1. Click your name.
  2. Click a Tenant or select View All.

From the Profile page:

  1. Click your name.
  2. Select Profile.

  3. From the Personal Summary page, click a Tenant URL or select View All.

Review SaaS Tenant System Status:

The System Status is updated every two hours by default. A browser refresh provides real-time status.

  1. Click a link in the System Status column to view these details:
    • Current status
    • Past 90 days uptime and downtime
    • Incidents and maintenance reports
    • Planned maintenance events
  2. Use the Tenant name dropdown to select a different Tenant for which you hold a subscription.

View License Usage:

Click a link in the License Usage column to view these details:

  • Associated Products
  • Product Family
  • Current usage for the specified time period
  • Period of time a product can consume licenses before the usage limit is reset

View Subscription Details:

For a SaaS Tenant:

  1. Click the [Tenant] Name or ActionsView Details to review:
    • Controller URL
    • Account Name
    • Access Key
    • Controller Version
    • IP Ranges
  2. Click Show to display the Access Key.

For an on-premises Controller:

  1. Click the [Controller] Name or ActionsView Details to review:
    • View the License Type
    • View the License ID (if applicable)
    • View and edit the MAC Address
    • View the License file update date
    • Download the license file
  2. If the Controller has a High Availability (HA) license, click the License ID to view the corresponding Primary license ID.
    1. A Controller with an HA license displays directly under the Primary Controller license.
  3. Click Download license file to save a copy of the file to your local hard drive.

Edit an On-Premises Controller MAC Address:

AppDynamics licenses for on-premises Controllers are tied to the machine's MAC address on which you installed the Controller. The original MAC address set up must be done by AppDynamics Operations when a new on-premises license is first provisioned. Afterward, you can update your MAC address manually.

You can change the MAC address up to twelve times within a 12-month period. If you need to change it again, contact the AppDynamics Licensing Team by emailing licensing-help@appdynamics.com.

To update the MAC address on a permanent license:

  1. Click the [Controller] Name or ActionsView Details

  2. Click Edit next to the MAC address. 

  3. Enter the new hexadecimal MAC address.
  4. Click Save.

This section displays summary information for up to three open support tickets. Use this area to access the AppDynamics Help Center and create new support requests.

If you don't see a particular ticket in the summary, click View more in Support to see all tickets in Zendesk.

To review current support tickets:

  1. Click a support ticket to view its details.
  2. Click My activities to access the Requests page.
  3. View your support tickets, open a new one, or browse account tickets.
  4. Search requests or sort by Status to filter the view.

To open a new support request:

  1. Click Submit a request or Create a New Request to open a new support ticket with AppDynamics
  2. Select a request type from the dropdown.
  3. (Optional) Enter additional emails to share the request submission.
  4. Enter a Subject.
  5. Enter a Description.
  6. Add files, screenshots, or other attachments that will help the support staff effectively address your issue.
  7. Click Submit.

A member of the AppDynamics support staff will respond to the email address used to log in as soon as possible.

To follow support ticket activity:

  1. Select an open ticket or click View more in Support.
  2. Navigate to Organization Requests and click Follow to begin receiving update notifications for open support requests.
  3. Click Following to review the items you are currently following.
  4. Select the Show dropdown to review any other items you may be following through Zendesk.

This section displays summary information for up to three licensed and currently active resource projects. If you don't see a particular resource, click View more in Resources.

The Resources page provides a complete list of services and other components associated with your AppDynamics account.

Resources can include:

  • Professional Services
  • Support
  • Education
  • Community

This section provides a summary of your company account details and contact information for your AppDynamics account representative(s).

You need these account details when contacting AppDynamics Sales or Support.

Select Schedule a call to select a date and time for Support to return your call. Or click Email us to send a message to all of your AppDynamics account representative(s).

This section displays summary information for up to three open support tickets. Use this area to access the AppDynamics Help Center and create new support requests.

If you don't see a particular ticket in the summary, click View more in Support to see all tickets in Zendesk.

To review current support tickets:

  1. Click a support ticket to view its details.
  2. Click My activities to access the Requests page.
  3. View your support tickets, open a new one, or browse account tickets.
  4. Search requests or sort by Status to filter the view.

To open a new support request:

  1. Click Submit a request or Create a New Request to open a new support ticket with AppDynamics
  2. Select a request type from the dropdown.
  3. (Optional) Enter additional emails to share the request submission.
  4. Enter a Subject.
  5. Enter a Description.
  6. Add files, screenshots, or other attachments that will help the support staff effectively address your issue.
  7. Click Submit.

A member of the AppDynamics support staff will respond to the email address used to log in as soon as possible.

To follow support ticket activity:

  1. Select an open ticket or click View more in Support.
  2. Navigate to Organization Requests and click Follow to begin receiving update notifications for open support requests.
  3. Click Following to review the items you are currently following.
  4. Select the Show dropdown to review any other items you may be following through Zendesk.

This section provides a summary of your company account details and contact information for your AppDynamics account representative(s).

You need these account details when contacting AppDynamics Sales or Support.

Select Schedule a call to select a date and time for Support to return your call. Or click Email us to send a message to all of your AppDynamics account representative(s).

This section provides a summary of your company account details and contact information for your AppDynamics account representative(s).

You need these account details when contacting AppDynamics Sales or Support.

Select Schedule a call to select a date and time for Support to return your call. Or click Email us to send a message to all of your AppDynamics account representative(s).