This page explains how to create and administer users for a specific Tenant in the Tenant Administration UI.

Use the Account Management Portal for global user account management, Tenant license subscription assignments, and to fully inactivate or edit an account for all AppDynamics components simultaneously. 

Use the Tenant Administration UI to create and manage user options specific to the Tenant. If you have multiple SaaS accounts or a multi-tenant on-premises Controller, you must configure each account individually for each Tenant. See Multi-Tenant On-Premises Accounts.

When creating a new user, AppDynamics recommends:

  • Assigning at least one role for the new user. Although it is possible to assign a role after creation, the user has no functionality in the UI until you assign a role.
  • For on-premises deployments, use only ASCII characters for usernames and passwords because of browser incompatibilities.

Create a New User

You must be logged in as a user with the Account Owner role to access Administration options and manage users. However, only the user has permission to create and edit their password. Account owner roles and administrator roles cannot create or change user passwords for SaaS user accounts.

  1. Navigate to Settings> Administration Users.
  2. Click Create and enter a unique Name and unique, valid Email Address

    User names may consist of letters and numbers. Spaces, tabs, and these special characters are not allowed: / \ [ ] | < > + = : ; , ' ? *

  3. Add Roles and Groups respectively and click Save.
    You can add or remove Roles and Groups any time after you save the new user account.

With a SaaS deployment, the new user instantly receives an email with a link to create their profile name and password. When finished, they are automatically redirected to their Tenant Home page with the permissions assigned at account creation. See Tenant User Management.

With an on-premises deployment, the new user is created and receives an email informing them that they have been added to the Tenant.

After creating a user, you can modify, delete, or duplicate the user account, or assign the user to a group or role. Use View user details in Accounts to view the new user in the Account Management Portal

If the deleted user owns a custom dashboard, the dashboard and its associated shares and reports cease to function properly. See Dashboard Recovery.

Enforce Strong User Passwords (On-Premises Only)

Beginning with 21.2, AppDynamics requires new SaaS Local Users to comply with strong user password guidelines. Progressive use of this version will cause existing SaaS Local User accounts to require mandatory strong passwords. See Tenant User Management.

As an account administrator, you can require Local Users (those authenticated by AppDynamics) to use strong passwords.

Strong password requirements are not enforced by default, which allows a user to configure passwords of any length or complexity. 

To require strong passwords:

  1. Navigate to Administration > Authentication Provider.
  2. Select Password Requirements.
  3. Select Require Strong Passwords.

Enabling the requirement does not affect existing passwords. Existing weak passwords will continue to function after you enable strong passwords.  

When enabled, passwords must:

  1. Contain at least eight characters.
  2. Contain both upper and lower case letters.
  3. Contain at least one number.
  4. Not be the username or user email.