This page explains how to create and administer users for a specific Tenant in the Tenant Administration UI.

Use the Account Management Portal for global user account management, Tenant license subscription assignments, and to fully inactivate or edit an account for all AppDynamics components simultaneously. 

Use the Tenant Administration UI to create and manage user options specific to the Tenant. If you have multiple SaaS accounts, you must configure each account individually for each Tenant. 

When creating a new user, AppDynamics recommends assigning at least one role for the new user. Although it is possible to assign a role after creation, the user has no functionality in the UI until you assign a role.

Create a New User

You must be logged in as a user with the Account Owner role to access Administration options and manage users. However, only the user has permission to create and edit their password. Account owner roles and administrator roles cannot create or change user passwords for SaaS user accounts.

  1. Navigate to Settings> Administration Users.
  2. Click Create and enter a unique Name and unique, valid Email Address

    User names may consist of letters and numbers. Spaces, tabs, and these special characters are not allowed: / \ [ ] | < > + = : ; , ' ? *

  3. Add Roles and Groups respectively and click Save.
    You can add or remove Roles and Groups any time after you save the new user account.

With a SaaS deployment, the new user instantly receives an email with a link to create their profile name and password. When finished, they are automatically redirected to their Tenant Home page with the permissions assigned at account creation. See Tenant User Management.

After creating a user, you can modify, delete, or duplicate the user account, or assign the user to a group or role. Use View user details in Accounts to view the new user in the Account Management Portal

If the deleted user owns a custom dashboard, the dashboard and its associated shares and reports cease to function properly. See Dashboard Recovery.