The Unified Observability Experience Administration enables you to connect and manage users for your AppDynamics SaaS and accounts. This page describes how to administer the different accounts in the Account Management Portal and provides guidance for adding users to linked Observability Platform tenants. See Unified Observability Experience to understand how to leverage the capabilities of both AppDynamics SaaS and the Cisco Observability Platform.

Requirements

Tenants

Licensing

  • The Controller tenant is SaaS (on-prem is not supported).
  • The Controller tenant uses a version that is 23.11.0 or later.
  • The Observability Platform tenants for the Unified Observability Experience must be deployed to the supported SaaS AWS regions.
  • The Controller tenant uses a version that is 23.11.0 or later.
  • Licenses are required for both Controller and Observability Platform tenants.
  • For some Cisco Observability Platform applications, such as Cisco Cloud Observability, users must be licensed to be assigned to Observability Platform tenants.

Link Cisco AppDynamics Tenants with Observability Platform Tenants

Only Company Admin can link the Controller and Observability Platform tenant using these steps:

  1. Navigate to the Accounts Overview of the Account Management Portal.
  2. Select the Controller tenant you want to link with an Observability Platform tenant.

  3. From the Actions column, click  and select Enable unified observability.


  4. From Enable Unified Observability > Select Observability Platform Tenant, select the tenant name you want to link.

  5. Click Enable.
  6. From the Confirm tenant linkage dialog, click Confirm.

  7. Confirm that the tenants has been linked. You should see a [Linked] label next to the Controller tenant name. 

Manage Unified Observability Experience Users

Once you have linked the Controller and Observability Platform tenants, the Admin can add users of the Controller tenant to the linked Observability Platform tenant. The following sections include user requirements and user management tasks based on use cases. The instructions for completing the tasks are given in Create and Manage Users for Tenants. 

User Requirements and Recommendations

Required: The email must be the same for the user accounts of both the Controller and Observability Platform tenants.

Recommended: For the optimal user experience, in addition to sharing the same email address, one of the following conditions is met:

  • The user's identity is managed in User Management and is a user of both the linked Controller account and the Observability Platform tenant. 

    From the Account Management Portal, you can navigate to User Management and see the user was assigned a role on a Controller tenant. From the Controller tenant, you can navigate to Settings> Administration > Users and see the same user has a username that is an email. In addition, you will see the link View user details in Accounts shown in the following screenshot that goes to the user's details in the Account Management Portal.

  • The user has SAML configured with the same Identify Provider (IdP) on the Controller tenant and the Account Management Portal.

    For SAML users on Cisco AppDynamics tenants: as long as the user has an email address from the customer's identity provider and there is a user in the Observability Platform user management list with the same email, we will assume these users are the same (same human) since they are coming from a trusted source or are validated. 

If neither of the above conditions is met but the user accounts share the same email, the user is assumed to be the same user and can access the Unified Observability Experience features; however, they may have to re-identify (login) when moving between the two tenants.

Manage User Management Tasks

Because users on Controller tenants are managed in the Controller, adding users to linked Observability Platform tenants will vary. The table below provides the tasks and steps for each use case to help you through the process.

Use CaseTasksSteps

User for the Controller tenant not listed in Access Management > User Management


Add user to linked Observability Platform tenant

  1. Go to the Account Management Portal.
  2. Navigate to Access Management > User Management.

  3. Use the email address of the user account on the Controller tenant to a new user for the create a new user.  

  4. Assign the user to the linked Observability Platform tenant.

Add multiple users to linked Observability Platform tenant

  1. Go to the Account Management Portal.
  2. Navigate to Access Management > User Management.
  3. Go to Create a New User and follow the instructions for adding multiple users.
  4. Assign the users to the linked Observability Platform tenant.
User for the Controller tenant is listed in Access Management > User ManagementAdd one or more users to linked Observability Platform tenant
  1. Go to the Account Management Portal.
  2. Navigate to Access Management > User Management.

  3. Go to Manage Existing Users > Company Users and follow the Bulk Edit instructions for Assign Platform Tenants to Selected Users.

Change the Authentication Method for Users

For the best experience for users to access Controller tenants and linked Observability Platform tenants, we recommend that you configure single sign-on (SSO) through SAML with the same Identify Provider (IdP) for the Controller and Observability Platform tenants.

Once SSO is set up, you will need to update the user's authentication method to the Identify Provider (IdP) configured in the Account Management Portal. See Manage Existing Users > Company Users and follow the Bulk Edit instructions for Change Authenticated Method to update the user's authentication method.