All customers currently using Service Availability Monitoring (SAM).
SAM’s primary functionality is to determine whether a service is experiencing downtime.
Effective immediately, customers who have never purchased SAM will no longer be able to do so. Renewals and additional licenses by existing customers of SAM that are purchased before June 2021, for a one-year term only, are permitted. All existing users of SAM can continue to use it.
This functionality is planned, but there is no immediate replacement available today.
Customers who have previously purchased the SAM SKU can purchase additional 1-year licenses of the SKU and renew for a one-year term until June, 2021.
Yes, we will continue to respond to support requests for SAM in line with your user agreement until 2024, unless a replacement is made available earlier at no additional cost.
If you have any questions or concerns, please contact your Account Manager or Customer Success Manager or use our support portal.