Who is impacted?

All customers currently using Service Availability Monitoring (SAM).

What is Service Availability Monitoring (SAM)?

SAM’s primary functionality is to determine whether a service is experiencing downtime.

What is being EOL?

Effective immediately, customers who have never purchased SAM will no longer be able to do so. Renewals and additional licenses by existing customers of SAM that are purchased before June 2021, for a one-year term only, are permitted. All existing users of SAM can continue to use it.

Is there a replacement available for SAM?

This functionality is planned, but there is no immediate replacement available today.

Can I continue to purchase the SAM SKU?

Customers who have previously purchased the SAM SKU can purchase additional 1-year licenses of the SKU and renew for a one-year term until June, 2021. 

Can I continue to get support for SAM?

Yes, we will continue to respond to support requests for SAM in line with your user agreement until 2024, unless a replacement is made available earlier at no additional cost. 

What if I have questions?

If you have any questions or concerns, please contact your Account Manager or Customer Success Manager or use our support portal.