For the list of supported platforms, see Supported Platforms; for other Smart Agent requirements, see Smart Agent.

Install Smart Agent

You can install Smart Agent on the host machines by logging in to each machine. You can download the respective files from the Download Portal to the required host machine.

Run the following command to install Smart Agent on the host machine: 

1. Download the Smart Agent zip file from the Download Portal to any location on the required host machine.
   

   unzip -d appdsmartagent appdsmartagent-<version>.zip

2. Open the config.ini file in a text editor and replace the placeholder values with the actual access key and the service URL to which you require to connect.
   This information is required for Smart Agent to communicate with the intended service. For the description of each configuration option, see Configure Smart Agent.
   

   $ cd appdsmartagent $ vim config.ini

   
   
3. Install and start Smart Agent by using smartagentctl.
   Ensure that you navigate to the directory that includes smartagentctl, then run it with the required parameters. See Install Parameters.
   

   sudo ./smartagentctl start --enable-auto-attach --service --user <user> --group <group>

   Sudo is required to run Smart Agent as a service. If there are any issues with LD_PRELOAD, run the command from a new session. This command with or without the --enable-auto-attach parameter, sets the APPD_SMART_AGENT environment variable. This is required for the Controller to correlate with the Smart Agent in the Agent Management UI. The supported AppServer agents parse the variable and send the Smart Agent ID to the Controller.

4. (Optional)If you require to install Smart Agent on a single or multiple linux remote hosts, perform the following:
   

   Proxy configuration is not supported for the SSH connection.

   
   
   1. Create a user with write permission on the remote directory. If the user already exists, ensure that the user owns the remote directory.
      For example, if the username is ubuntu and you require to install Smart Agent at /opt/appdynamics/smartagent on the remote machine, then ensure that /opt/appdynamics is created on the remote machine and the ubuntu user owns it. Run the following command to add the ownership:
      

      sudo chown ubuntu:ubuntu /opt/appdynamics/smartagent/

      
      If you use existing user, ensure that the user has write permission. Run the following to verify the permissions:
      

      ls -ld /opt/appdynamics/smartagent  to check the user permissions.

   2. Create the hosts.yaml file in the current smart agent directory.
      This is a sample hosts.yaml file:
      

      batch_size: 5 # This ensures that the installation is done in batches instead of installing the agent on all the hosts simultaneously. hosts: - name: "host1" # the name for the remote host host: "localhost" # the hostname of the primary host port: 22 # the default SSH port for the direct communication of primary and remote hosts username: "ubuntu" private_key_path: "<path-to-private-key>" temp_folder_path: "/tmp" # the temporary folder path of the primary host remote_dir: "/opt/appdynamics/smartagent" # path to the remote host directory - name: "host2" host: "localhost" port: 22 #default SSH port username: "ec2-user" private_key_path: "/Users/ubuntu/.ssh/id_rsa" temp_folder_path: "/tmp" remote_dir: "/opt/appdynamics/smartagent" ---

      
      Here, username can be any username that has write permission on the remote directory.
   3. Run the following command to start Smart Agent on the remote host:
      

      sudo ./smartagentctl start --enable-auto-attach --service --remote

The following table provides the variable details:

Install Parameters

The following table provides the optional parameters that you can use:

Configure Smart Agent

You require to configure Smart Agents to register with Controller. Edit the configuration file. For example, if you have downloaded the install files at /opt/appdynamics, navigate to /opt/appdynamics/appdsmartagent/config.ini file and specify the configurations as required. 

This is an example of a config.ini file:

ControllerURL    =
ControllerPort   = 443
FMServicePort  = 8030
AgentType        =
AccountAccessKey =
AccountName      = 
EnableSSL      = true

[CommonConfig]
ServiceName           =
ServiceNamespace      =
RequestTimeoutSeconds = 0
AgentName             =
PollingIntervalInSec  =

[OAuth]
OAuthID      =
OAuthSecret  =
AuthEndpoint =
TenantID     =
Scopes       =

[HTTPClientSettings]
Timeout = 0

[TLSClientSetting]
Insecure = false
AgentHTTPProxy  =
AgentHTTPSProxy =
AgentNoProxy    =

[TLSSetting]
CAFile     =
CertFile   =
KeyFile    =
MinVersion = TLS 1.2
MaxVersion = TLS 1.3

[AutoDiscovery]
RunAutoDiscovery = false
AutoInstall = false
ExcludeLabels = process.cpu.usage,process.memory.usage
ExcludeProcesses =
ExcludeUsers =
AutoDiscoveryTimeInterval = 4h

[AnsibleConfig]
ExtraVars = create_appdynamics_user=false,add_ansible_install_env_var=false,check_pkg_dependencies=false,download_script=py
EnvVars = ANSIBLE_STDOUT_CALLBACK=appdynamics.agents.smartagent_callback
Verbose =

[Telemetry]
LogLevel=info
LogFile=
Profiling=false 

Basic Configuration

The basic configuration is the required configuration to register Smart Agent with Controller. Ensure that you update the following parameters for the basic Smart Agent configuration:

• • ControllerURL: The URL of the Controller on which you want to establish the connection with the Smart Agent.
  • FMServicePort: The port to which the Smart Agent connects to the FM service (Agent Management). It is 8030 for an on-premises Controller and 443 for a SaaS Controller. 
  • AccountAccessKey: The account access key on the Controller.

  • AccountName: The account name on the Controller to which the Smart Agent will report.

  • EnableSSL: SSL is enabled by default. To disable SSL, specify the value as false.

  • 
    

    ControllerURL = ControllerPort = 443 FMServicePort = 8030 AgentType = AccountAccessKey = AccountName = EnableSSL = true [CommonConfig] ServiceName = ServiceNamespace = RequestTimeoutSeconds = 0 AgentName = PollingIntervalInSec = [OAuth] OAuthID = OAuthSecret = AuthEndpoint = TenantID = Scopes = [HTTPClientSettings] Timeout = 0 [TLSClientSetting] Insecure = false AgentHTTPProxy = AgentHTTPSProxy = AgentNoProxy = [TLSSetting] CAFile = CertFile = KeyFile = MinVersion = TLS 1.2 MaxVersion = TLS 1.3 [AutoDiscovery] RunAutoDiscovery = false AutoInstall = false ExcludeLabels = process.cpu.usage,process.memory.usage ExcludeProcesses = ExcludeUsers = AutoDiscoveryTimeInterval = 4h [AnsibleConfig] ExtraVars = create_appdynamics_user=false,add_ansible_install_env_var=false,check_pkg_dependencies=false,download_script=py EnvVars = ANSIBLE_STDOUT_CALLBACK=appdynamics.agents.smartagent_callback Verbose = [Telemetry] LogLevel=info LogFile= Profiling=false

Advanced Configuration

You can use the following configurations as per your requirement. These are not mandatory parameters. You can also include these configurations after Smart Agent installation, but ensure to restart Smart Agent to apply the configuration.

Proxy Configuration

If you require to configure the proxy settings, specify the following fields under the TLSClientSetting section of the config.ini file.

The following example is for using the HTTP proxy for the Smart Agent:

[TLSClientSetting]
Insecure = false
AgentHTTPProxy  = localhost:3128
AgentHTTPSProxy =
AgentNoProxy    = 

TLS Configuration

If you require to configure the TLS certificate, specify the following fields under the TLSSetting section of the config.ini file.

Log Level Configuration

 You can specify the log level details in the Telemetry section. You can use any of the following log levels:

• debug
•  info
• warn
• error

Telemetry

The following example is for using the info log level:

[Telemetry]
LogLevel=info
LogFile=
Profiling=false 

Start Smart Agent 

Smart Agent can be managed as a system service or a process.

sudo chcon -t bin_t <smartagent dir>/smartagent  
sudo systemctl restart smartagent

To restart Smart Agent for a remote host, run the following command:

sudo ./smartagentctl stop --remote 
sudo ./smartagentctl start --remote 

Start as Process

For Linux, you can start Smart Agent as a process without the sudo access.

For Windows, you require Administrator access to start Smart Agent. Therefore, you cannot start Smart Agent as a process in Windows.

To start the Smart Agent as a process, run the following command:

./smartagentctl start --user <username> --group <groupname>

To view other operations that you can perform, run the following command:

./smartagentctl --help 

Start as Service

To start the Smart Agent as a service, run the following command:

For Linux

$ sudo ./smartagentctl start --service

To stop the Smart Agent service, you can use the following command:

$ sudo ./smartagentctl stop

For Windows

The Smart Agent service starts when you run the \smartagentctl.exe file in an administrator command line interface:

.\smartagentctl.exe start --service

To view other operations that you can perform, run the following command:

.\smartagentctl.exe --help 

For example to stop Smart Agent, you can use the following command:

.\smartagentctl.exe stop

Validate Smart Agent Installation

Ensure that Smart Agent installation is successful by validating the following steps:

1. Validate the status of Smart Agent service on the host machine.
2. Validate the status of Smart Agent registration on the Controller UI.

Status of Smart Agent Service on the Host

For Linux, run the following command from the host machine to check the status of Smart Agent service:

$ [sudo] systemctl status smartagent.service

For Windows, navigate to Services to verify if the Appdsmartagent service is running.

Validate Status of the Smart Agent Registration on the UI

1. Navigate to Home > Agent Management > Manage Agents > Smart Agents
   
2. The smart agent entry for the host on which it is installed, gets displayed in the table.

Synchronize Smart Agent Primary Host with the Remote Hosts

To ensure that the updates that are done in the Smart Agent gets updated in the remote host, perform the following:

1. Upgrade the primary host. See Upgrade Smart Agent.
2. Stop the remote host
   

   sudo ./smartagentctl stop --remote

3. Start the remote host
   

   sudo ./smartagentctl start --remote