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Mobile screenshots provide context to the data collected in the Controller UI. They also allow you to better understand the user experience.
Screenshots enable you to do the following:
You are required to use 4.3.2+ versions of the iOS/Android Agent and the Controller. Older versions of the iOS/Android Agents and Controller will not have this feature.
Mobile screenshots have the following limitations:
Mobile RUM captures conventional screenshots and touch point screenshots that capture user touch events. Both types of screenshots have timestamps, but the latter will also plot user touches on the screen.
|Conventional Screenshots||Touch Point Screenshots|
The conventional screenshot will simply show what your users viewing. These screenshots can be taken programmatically or by enabling automatic screenshots in the Controller UI.
The touch point screenshot shows where users touched the screen when using your app. Touch Points are only collected when automatic capture mode is enabled.
Screenshots can only be captured if the Mobile Agent and the Controller UI have enabled screenshots.
Once screenshots have been enabled, screenshots will be only taken if one or more of the following are true:
For full-screen viewing, click Mobile Screenshots for Mobile Real User Monitoring.