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Experience Level Management (XLM) enables you to configure and monitor compliance targets that impact your business and users. It also lets you service level agreements (SLAs) through application performance monitoring. 

How it Works

XLM measures compliance based on configured daily percentage thresholds. By defining a compliance policy, you can view compliance levels for all events in weekly or monthly periods, with the ability to drill-down into daily granularity. 

By adding your XLM report to a custom dashboard, you can create a scheduled report for periodic generation and delivery.

Examples of the type of data to which you can apply user experience level or service level reports include:

Whether you speak of an experience level or a service level depends on whether your focus is user experience or SLAs, but you configure both through the same XLM UI. What this section says about experience levels applies equally to service levels. 

You can define experience levels for any kind of data that meets the following criteria:

  1. The data must be numerical.

  2. The data must be individual (per event) values, not aggregates.

Since data collectors provide individual values, they are a good basis for experience levels as long as the values are numeric. By contrast, metrics and information points cannot be used as the basis for experience levels, because they provide aggregate values.

The follow are all good bases for defining experience levels:

  • Sales in dollars per week during the time an ad campaign is running

  • Application response times calculated from business transaction events

  • End user response times calculated from RUM and synthetic events

  • Custom analytics

  • data
  • such as

  • login
  • login times for platinum customers

  • or 
  • or item checkout response times for London customers

Compliance against the configured thresholds is calculated at midnight and noon UTC, beginning on the start date you specify. Thus, two reporting jobs run every twenty-four hours.

XLM aggregates the results of reporting jobs into weekly or monthly periods, according to your choice of Compliance Period settings, including Time Zone.

When viewing XLM data for a week or month, you can drill down into daily granularity. XLM also allows you to

  • Create XLM reports in the time zone of your choice 
  • Export reports of however many reporting periods you choose, in CSV format
  • Add your XLM report to a custom dashboard for periodic generation and delivery

You can export XLM configurations, and migrate them from one environment to another. You can also view and export the XLM Audit Trail, which automatically records XLM configurations and changes to them. 

If you revise the configuration, the new configuration takes effect the next time the XLM reporting job runs. Past data is immutable and configuration changes do not affect the values.

To see which configuration was in effect at a particular moment in a reporting period, view the XLM Audit Trail.

XLM Monitoring

Compliance against the configured thresholds is calculated in daily intervals from the specified start date. The local time zone start for each day is converted to midnight of the equivalent UTC date. For example, 07/30 means UTC 12:00 am on 07/30. The reporting job that calculates the XLM data runs every day at midnight and noon UTC. The results are updated the next time the reporting job runs.

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