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Comment: Removed support for Windows 2003 as per DOCS-2136

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  • Verify that the Agent is writing its log files:
    Windows Server 2008 and later: %ProgramData%\AppDynamics\DotNetAgent\Logs\AgentLog.txtWindows Server 2003%AllUsersProfile%\Application Data\AppDynamics\DotNetAgent\Logs\AgentLog.txt
  • If the log file exists, open it and review it for errors.
  • If the log file doesn't exist, run the Windows Event Viewer and see the application messages.
  • If there are no AppDynamics event messages, look for messages from the .NET Runtime.

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Checklist for Resolving
Appd net agent name
 Installation Issues

Windows Server 2003:
%AllUsersProfile%\Application Data\AppDynamics\DotNetAgent\Config\config.xml

 

Item 

Notes

(tick)

Run the installer as Administrator.

Verify Administrative privileges

(tick)Verify that MSDTC is enabled and that it is running under the correct account.Verify MSDTC is enabled and running under the correct account

(tick)

Verify permissions for Agent directory.

Verify that the .NET Agent directory has the correct permissions based on the site’s application pool identity.

(tick)

Verify that the Agent is compatible with the Controller.

Agent and Controller Compatibility

(tick)

Verify the correct settings in the config.xml:

Windows Server 2008 and later:
%ProgramData%\AppDynamics\DotNetAgent\Config\config.xml

Update the config.xml file to include the .NET Agent Configuration Properties.

Resolve
Appd net agent name
 Installation Issues

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 %ProgramData%\AppDynamics\DotNetAgent\Logs

On Windows Server 2003, the directory is:

 %AllUsersProfile%\Application Data\AppDynamics\DotNetAgent\Logs

The agent will not generate logs if the agent directory does not have sufficient permissions.

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For IIS v6.x, following settings are applicable for Application Pool Identities:

Application Pool Identity

Permission Level

LocalService

LOCAL SERVICE

LocalSystem

SYSTEM

NetworkService

NETWORK SERVICE

Custom Account

Provide the exact name of the account.

For IIS v7.0 and later, following settings are applicable for Application Pool Identities:

Application Pool Identity

Permission Level

LocalService

LOCAL SERVICE

LocalSystem

SYSTEM

NetworkService

NETWORK SERVICE

ApplicationPoolIdentity

Provide the group level permissions for IIS_IUSRS Group
(see the screenshot given below).

Custom Account

Provide the exact name of the account.

For example, if your application has the identity "ApplicationPoolIdentity", you must provide the permissions for "IIS_IUSRS" group to your Agent's directory.

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