If you are using Windows 2008, please contact AppDynamics Support for assistance.
Intermittent Loss of Windows Services Instrumentation
When instrumenting Windows Services, there may be cases where the instrumented service initializes before the AppDynamics.Agent.Coordinator service. When this happens the Profiler shuts down and no instrumentation happens. This problem may present intermittently and is not common.
The following describes the procedures required to overcome this problem for Windows 2012 and later, and for Windows 2008.
Windows 2012 and later
To ensure the AppDynamics.Agent.Coordinator service initializes before the instrumented Windows Service, modify the registry as follows:
Edit the Reg key
EarlyStartServices @HKLM:\SYSTEM\CurrentControlSet\Control and add
AppDynamics.Agent.Coordinator_service to the list of early start services.