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Experience Level Management (XLM) enables you to configure and monitor the compliance targets that impact your business and your end users. It also provides the capability to track traditional lets you service level agreements (SLAs) through application performance monitoring. 

How it Works

XLM measures compliance based on configured daily percentage thresholds. By defining a compliance policy, you can view compliance levels for all events in weekly or monthly periods, with the option ability to drill-down into daily granularity. This functionality enables you to visualize how well user experience or application performance adheres to business KPIs or SLA contracts. Calculation of XLM data supports only the UTC time zone for the time-based calculations. 

By adding your XLM report to a custom dashboard, you can create a scheduled report for periodic generation and delivery.

You can configure Examples of the type of data to which you can apply user experience level or service level reports for the followinginclude:

  • Application response times calculated from business transaction events
  • End user response time times calculated from RUM and Synthetic synthetic events
  • Custom analytics data such as :Login time login times for platinum customers Item Checkout response time or item checkout response times for London customers

XLM Monitoring

Compliance against the configured thresholds is calculated in daily intervals from the specified start date. The local time zone start for each day is converted to midnight of the equivalent UTC date. For example, 07/30 means UTC 12:00 am on 07/30. The reporting job that calculates the XLM data runs every day at midnight and noon UTC. The results are updated the next time the reporting job runs.

If you revise the configuration during a compliance period, the next time the job runs, compliance is computed with the configuration that is in effect at that time. Once time has passed over a compliance period, the past data is immutable and configuration changes do not affect the values.

Note that XLM data is calculated using UTC time zone for time-based calculations.

XLM Exclusion Periods

The XLM queries executed against your Analytics event data observe configured exclusion periods. Exclusion periods cover the UTC equivalent of the Controller's local time zone because exclusion periods are always resolved to UTC time, even though you configure the exclusion period as local time in the Controller UI. This means that some events may fall on a certain day in your local time zone, but a different day in UTC time.

For example, if you specify an exclusion period for Friday 1am to 11pm and you are in the Pacific time zone (which is GMT -7), the exclusion period is resolved to Friday 8AM - midnight and Saturday midnight - 6am.