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Email templates, HTTP request templates, and Email/SMS configuration are account-level features. The scope of these features, once set up, is the entire AppDynamics account. The items created at the account level are available to all the applications in that account. Account-level items are created and managed by users who have account-level roles that include permissions to create them.

By default these roles are belong to the  account owner and administrator, although custom could be granted to an account administrator. Custom roles could also be created that include some of these permissions. For example, an account owner or administrator could create an email template manager role that could be assigned to other users to give them the ability to create and modify email templates.

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