Summary

As part of a critical infrastructure upgrade, AppDynamics will be deprecating support for static IP ranges for the PDX/Oregon SaaS EUM collector (https://col.eum-appdynamics.com). This upgrade is required to improve the scalability of the cloud infrastructure used by the AppDynamics EUM solution. If your organization currently utilizes firewall rules based on static IP ranges, you will need to update them to add the https://col.eum-appdynamics.com/ domain to the allowlist instead. This change needs to be made before May 27th, 2022, otherwise EUM data will be lost (including Mobile and Browser RUM) for any applications being monitored which sit behind the firewall. 

Affected Software

This affects customers whose infrastructure utilizes firewall rules based on static IP ranges.

Workaround

If your organization currently utilizes firewall rules based on static IP ranges, you will need to update the rules to add the https://col.eum-appdynamics.com/ domain to the allowlist instead.

Please contact your account team or support team if you have any questions.