AppDynamics switched from Semantic Versioning to Calendar Versioning starting in February 2020 for some agents and March 2020 for the entire product suite.

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    How do I troubleshoot the Network Agent?

    Network Agent Logs

    If you notice any performance issues related to the Agent:

    1. Stop the Network Agent:
      1. For ZIP packages:
        1. Identify the Agent process, enter: ps ef | grep \ appd-netagent
          The output provides the process ID (PID) of the Network Agent process: kill <network_agent_PID>
      2. For RPM and DEB packages, enter: sudo service appd-netviz stop
    2. Review these log files under <network-agent-install>/logs:
      1. appd-netmon.log
      2. appd-netagent.log.log

    Network Agent Health Rule

    Use this default Health Rule to troubleshoot Network Agents: Network-Host: Packet drops too high
    This rule triggers an alert when packets get dropped between a Network Agent and the host interface. A high rate of packet drops on the host can result in inaccurate metrics.

    If the issue persists, run the script available in the bin/ folder in the agent directory, and share the logs with your support contact to expedite troubleshooting. This script is available for Network Agent version 4.5.9 or later.

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