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This topic describes how to interpret the details of your Mobile RUM license information.

License Key

This is the unique identifier that AppDynamics uses to associate end-user data, Browser RUM, Browser Synthetic, and  Mobile RUM, to your account. From a practical perspective, you only need to know this information for troubleshooting purposes. The same key applies to all three services. However, each product has its own types and metrics for allowed usage. 

License Editions

The two supported license editions for Mobile RUM are described in the table below.

License EditionDescription

Mobile Pro (Paid) license covers the number of Mobile Pro license units you have purchased.


Mobile Lite (Free) provides one Mobile Lite license unit. If you have not purchased a Mobile Pro account, you will receive a Mobile Lite account.

Mobile Lite gives you:

  • Crash reporting
  • Percentile-based and static health rules and alerts
  • API Access

Usage Period

The usage period for mobile is always the current month, even if you have a multi-year license.

The usage period begins and the meter resets on the first of each month at 12:00 am Pacific time.

Total Mobile RUM Agents Licensed

For a Mobile Pro license, this is the equivalent of the total number of license units licensed by your account.

For a Mobile Lite license, this is one Lite license unit. One Lite license unit includes access to the Crash Dashboard and Crash Snapshots (covering the previous 365 days) for 5 million devices.

Monthly Active Agents (MAA) Allocated

The monthly active agent (MAA) is a unique installation of an application instrumented with an AppDynamics Mobile Real User Monitoring Agent and launched on a device in a given calendar month.

This is the number of active agents per month allocated by your license.

Each Mobile Pro license unit provides a number of active agents per month per native mobile app instrumented with AppDynamics Mobile SDKs. To get your total number of active agents, AppDynamics multiplies the number of licenses you have by the number of active agents per license.

You cannot carry over unused active agents from month to month.

Monthly Active Agents Consumption

The Monthly Active Agents is the number of active agents during the current month. The month begins on the 1st at 12:00 am Pacific time, at which time this value is reset to zero.

If this value is greater than Monthly Active Agents Allocated and your license allows overages, you are incurring overage charges.

When your consumed monthly usage is at 90% of your month allocation you will see a warning in the Mobile RUM dashboard. 

Crash Monitoring Support

The Mobile RUM Pro and Lite Edition licenses provide free crash reporting for 2 million agent installations. The Mobile RUM Pro edition license also provides crash reporting for allocated monthly agents.


How overages are handled is determined by the terms of your license agreement.

If your license does not allow overages, AppDynamics continues reporting mobile metrics generated by active agents who started using your application before you consumed all your allocated monthly active agents. However, it does not report metrics for additional active agents. For example, if your license allows 50,000 monthly active agents, the agent does not report metrics generated by the 50,001st active agent and beyond but will continue to report on the first 50,000 for the rest of the month. Keep in mind that if there are patterns in which certain types of users activate the application in the first part of the month, you may be missing what other types of users are experiencing. Limiting the number of active agents licensed is not a recommended way to do sampling.

If your license does allow overages and your usage exceeds the limit, AppDynamics continues reporting mobile metrics for additional users and bills you for the overage at the unit rate stipulated by your license agreement.

If you need to stop incurring overage charges, you can disable mobile monitoring by clearing the Enable Mobile checkbox in the Mobile RUM configuration window. This will stop mobile monitoring and stop overage charges after a delay of approximately one minute. See "Disable Mobile RUM on Your Controller" in Set Up and Configure Mobile RUM.