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You may find that some Ajax requests have not been monitored as expected. The sections below may help you determine the reason that these pages have not been monitored.

Check Exclude Rules

It the agent has been injected, the Ajax event may have been excluded from monitoring by custom exclude rules. You can check and modify these rules.

To access custom exclude rules for pages:

  1. Click Configuration > Instrumentation.

  2. From the AJAX tab, check the custom rules under the Exclude Rules section.

  3.  To examine and/or modify a custom exclude rule select it in the list and click the icon:
  4. If you want to remove a custom exclude rule, select and click Delete.

Verify That XHR Objects Were Reused Correctly

Browser RUM can monitor multiple Ajax calls made from a reused XMLHttpRequest object, but If the XMLHttpRequest object is reused (opened) before the last request is completed, the JavaScript agent cannot collect all the metrics for all the Ajax requests.

Incorrect Method to Reuse XMLHttpRequest Object

In the example below, the xhr object is making a request to /multi-bt before the request to /xhr/uptime has completed, so the JavaScript Agent only reports the second Ajax request to /multi-bt.

function reuseXHRBeforeReady() {
    var xhr = newXhr();
    xhr.open("GET", "/xhr/uptime");
    xhr.onreadystatechange = safe(function() {
        if (xhr.readyState == 4) {
            if (typeof(console) !== "undefined" && console !== null && console.log)
                console.log("onreadystatechange for xh1: " + xhr.responseText);
                document.getElementById("result").innerHTML = xhr.responseText;
        }
    });
    xhr.send(null);
    xhr.open("GET", "/multi-bt");
    xhr.onreadystatechange = safe(function() {
        if (xhr.readyState == 4) {
            if (typeof(console) !== "undefined" && console !== null && console.log)
                console.log("onreadystatechange for xhr2: " + xhr.responseText);
                document.getElementById("result").innerHTML = xhr.responseText;
        }
    });
    xhr.send(null);
}

When an Ajax request cannot be reported because the XMLHttpRequest object is reused (opened) before the last request is completed, the JavaScript Agent logs that an Ajax request was not reported in a message similar to the one below. You will most likely have to modify your JavaScript so that new Ajax requests are only made after previous requests are completed.

EXT~ The reused XHR object calls open() before finishes last job. No event of XHR to '" + this._adrumAjaxT.url() + "' is reported.

Correct Method to Reuse XMLHttpRequest Object

The correct method to reuse the XMLHttpRequest object to make more than one request is to nest the calls so that new calls are only made when previous calls have been completed. In the example below, the call to /xhr/multi-bt2 is only made when the call to /multi-bt has completed, so both calls are reported as Ajax requests.

function reuseXHR() {
    var xhr = newXhr();
    xhr.open("GET", "/xhr/uptime");
    xhr.onreadystatechange = safe(function() {
        if (xhr.readyState == 4) {
            document.getElementById("result").innerHTML = xhr.responseText;
            xhr.open("GET", "/multi-bt");
            xhr.onreadystatechange = safe(function() {
                if (xhr.readyState == 4) {
                    if (typeof(console) !== "undefined" && console !== null && console.log)
                        console.log("onreadystatechange for xhr2: " + xhr.responseText);
                    document.getElementById("result").innerHTML = xhr.responseText;

                    // Reuse xhr again
                    xhr.open("GET", "/xhr/multi-bt2");
                    xhr.onreadystatechange = safe(function() {
                        console.log("/xhr/multi-bt2 responded.");
                    });
                    xhr.send(null);
                }
            });
            xhr.send(null);
        }
    });
    xhr.send(null);
}

Check Injection Configuration

In addition, certain Ajax requests could have been filtered out by the injection configuration. This can happen when the injection uses XHR filters to limit which Ajax requests are monitored. Check your injection configuration to verify that the filtering did not prevent the calls from being monitored.

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