A notification action sends an email or SMS to a recipient or recipient list.
If you are using a SaaS Controller, all notification timestamps are in Pacific time.
You can create an email notification with or without using an email template.
If you create an email notification without a template, you provide only the email address of the notification recipient. The name of the action is the name of the recipient. The contents of the email are automatically generated by the policy that triggers the action. The generated message contains a link directly to the Controller screen that details the triggering event, which is the place for the recipient to start troubleshooting the problem.
This is what the message with the deep link looks like if you create an email notification without using a template:
When you configure a policy to fire an email notification action that has not been created with a template, you have an opportunity to add a note to the email at that time. This note is applied only when the action is invoked by the particular policy. By adding an optional note, you can customize email notifications for the policies that invoke them.
If you create an email notification with a template, you provide the name of the action and the name of the email template to use. The template provides for addressing multiple recipients and you can add and delete recipients when you create an action using the template.
The template must already exist before you can use it in an action. Email templates are created by users who have account-level permissions to create templates. See Email Templates for information about creating templates.
The body of the message is specified in the email template. It is not generated automatically.
All the text in the message must be created in the template. Customization is accomplished through the use of variables in the message body, which are replaced by actual values when the message is sent.
You might want to use a template:
The content of the SMS is automatically generated. It contains:
Notifications of health rule violations also include:
Event notifications also include:
An SMS notification configuration specifies the phone number of the recipient.
If email and SMS settings have not been configured for AppDynamics, configure them now. See