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(New in 4.3.3) A JIRA action allows you to have AppDynamics automatically create a JIRA issue when an AppDynamics event is triggered. The event triggers an HTTP custom action for creating a JIRA issue. To use this action, you must first set up the Atlassian JIRA integration

JIRA Action Details

The JIRA action is based on templates, where each template can be preconfigured with the project, issue type, assignee, and priority. So when a JIRA action is triggered, it will create a ticket with those fields in it.

There is a rate limit for the action, which is set to 100 by default. This means the JIRA action will not create more than 100 tickets a minute for an account. Administrators on on-prem controllers can modify the default by configuring the flag, max.jira.actions.per.min, in the Controller Settings section of the Administration Console.

This new action needs to be created similar to the rest of the actions, and associated with a health rule for all transition events of the rule (OPEN, CONTINUES, UPGRADE, DOWNGRADE, CLOSE, CANCEL).

Here's what the action does on each transition:

Health Rule Transition (Event)
Reason for Transition
JIRA Action
OPEN (CRITICAL or WARNING)Health rule violation startedCreates a JIRA issue. Response of this action provides the JIRA ID which is persisted against the incident.
CONTINUES (CRITICAL or WARNING)Health rule violation continuesFetches the JIRA issue that corresponds to the health rule / affected entity, and updates the JIRA with a comment with the latest violation summary.
UPGRADE (WARNING → CRITICAL)Health rule violation now criticalFetches the JIRA issue that corresponds to the health rule / affected entity, and updates the JIRA with a comment with the latest violation summary. May change the priority of the issue.
DOWNGRADE (CRITICAL → WARNING)Health rule violation now warningFetches the JIRA issue that corresponds to the health rule / affected entity, and updates the JIRA with a comment with the latest violation summary. May change the priority of the issue.
CLOSEHealth rule thresholds back within limits, incident closedFetches the JIRA issue that corresponds to the health rule / affected entity, and resolves the JIRA.
CANCELHealth rule configuration has changed or system lifecycle (restart, entity deleted) caused incident to be cancelledFetches the JIRA issue that corresponds to the health rule / affected entity, and resolves the JIRA.

Create a JIRA Action

To create a JIRA action:

  1. Access the actions configuration window. See Create and Modify Actions in Actions.

  2. Select Create or Update a JIRA Ticket in the Create Action window and click OK.
  3. Name the action, choose either Create Ticket or Update Ticket, and select the project, issue type, assignee, and priority from the dropdown lists.
  4. Click Save.

You can associate a health rule with a policy that executes the JIRA action. The Atlassian JIRA integration must be set up for the alerts and policies to run.

See Integrate AppDynamics with Atlassian JIRA for more information on preparing JIRA actions.

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