A health rule is violated when the health rule processor detects that the health rule's critical or warning condition is true.
In this case a health rule violation is created with a status of Open, and a Health Rule Violation Started - Critical event or a Health Rule Violation Started - Warning event is generated.
A health rule violation ends when it is either:
- Resolved: The agent reports metrics that indicate that that the violated condition is no longer true.
When a health rule violation's status becomes Resolved, a Health Rule Violation Ended - Critical event or a Health Rule Violation Ended - Warning event is generated.
- Canceled: The health rule processor can no longer accurately assert that the health rule violation continues to violate or that it has ended. In this case, the health rule violation status is Canceled.
This can occur when:
- the health rule is edited.
- the health rule is disabled.
- affected entities or evaluation entities on which the health rule is based have been added or removed.
- the metric values on which the health rule violation is have become UNKNOWN.
When the health rule processor health rule violation's status becomes Canceled, a Health Rule Violation Ended - Canceled event or a Health Rule Violation Canceled - Warning event is generated.
If the same health rule is violated after a violation of it has been resolved or canceled, a new health rule violation is started.
During the life of a single health rule violation, there may be other types of health rule violation events such as Health Rule Violation Ungraded/Downgraded/Continues) events.
The figure below illustrates the health rule violation life cycle.
The boxes represent the health rules violation statuses that you see in the health rule violations list (Troubleshoot > Health Rule Violations).
The text in italics describes health rule violation events that you may observe in the Events panels of the various dashboards.
Because there is a set of default health rules, you may see health rule violations reported for your application even if you have not set up your own health rules. Violations reported for the APPDYNAMICS_DEFAULT_TXT business transaction are for default health rule violations in the All Other Traffic business transaction.
Find Heath Rule Violations
To find all health rule violations:
- In the left navigation pane, click Troubleshoot > Health Rule Violations.
The list of health violations displays.
- Select View All Health Rule Violations in the Time Range or View Only Health Rule Violations Open Now.
It is possible that health rule violations that were reported are no longer open because remedial action has been taken or performance has improved on its own.
- You can filter the list. To see the filters click Show Filters. To hide them click Hide Filters.
With the filters showing in the left filters panel you can select the health rule violations that you want to troubleshoot.
You can view all health rule violations or expand the nodes in the tree to select by health rule type or affected entity (such as business transaction, tier or node).
You can filter health rule violations by entering the name of the health rule in the search field on the upper right.
The health rule violations are displayed in the right panel, with their status, description, start time, end time and duration (if ended), and the affected entity.
Examine a Health Rule Violation
To view details about a particular health rule violation:
- Select the health rule violation row in the list.
- Click View Health Rule Violation Details.
In the Health Rule Violation summary window, you can click the Affects link to see the dashboard of the entity affected by he health rule. Alternately can click the View Dashboard During Health Rule Violation button to view the dashboard at the time the violation occurred.
You can also access details of a health rule violation from the health indicators in the UI. For example, if you see the red indicator on the dashboard indicating that Business Transaction Health or Server Health is critical, click it to get the list of business transactions or tiers and then click the icon in the Health column of the list.
View Actions Triggered by a Health Rule Violation
For health rules that trigger actions configured by policies, you can get information about the the action that was executed.
To view the action triggered by a health rule violation:
- In the dashboard of the entity affected by the health rule violation, click the Events tab.
- In the events list, locate the health rule violation that you are interested in examining. If an action was triggered by the health rule violation event, you will see an event icon in the Actions column of the list.
- Select the row for the event.
- Click View Event Details.
- In the health rule violation window, click the Actions Executed tab.