This page applies to an earlier version of the AppDynamics App IQ Platform.
For documentation on the latest version, see the 4.4 Documentation.


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The SMTP server must be configured to enable email and SMS notifications and digests to be sent by the Controller.  

Configure the SMTP server

  1. While logged in as an administrator, click Alert & Respond from the top navigation menu bar and then Email/ SMS Configuration.
  2. Provide the connection information for the SMTP host and port. 

    • A SaaS Controller should be preconfigured with the appropriate settings, but verify the settings as the following:

      1. SMTP Host: localhost
      2. SMTP Port: 25

      No authentication is needed.

    • For an on-premise controller, use a host and port settings for an SMTP server available in the controller deployment environment.

  3. Customize the sent from address in notifications emails in the From Address field. By default, emails are sent by the root Controller user. 
  4. If the SMTP host requires authentication, configure the credentials in the Authentication settings. 
  5. If you want to add any text to the beginning of the notification, enter it in the Notification Header Text field.
  6. If you are using SMS do one of the following:

    • Select Default and choose one of the available carriers from the pulldown menu.
    • Select Custom and enter the phone number receving the message as  <phone number>@<sms gateway>.

      For example, a mobile phone in the United States serviced by AT&T might be: 

      4151234567@txt.att.net

      A mobile phone in the United Kingdom serviced by Textlocal might be: 

      7412345678@txtlocal.co.uk

      See SMS gateway by country for information on most common SMS gateways.

  7. Test the configuration by sending an email.
  8. Save the settings.

Troubleshoot notifications

If you do not receive notifications for health rule violations, it could be because the SMTP server timeout is set too short a period of time. To troubleshoot this problem:

  1. Log in to the Administration Console
  2. Select the Controller Settings option.
  3. Increase the mail.smtp.socketiotimeout global configuration property. The default setting is 30 seconds.


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