A notification action sends an email or SMS to a recipient list. The text of the notification is automatically generated by the event that triggered the action.

For a SaaS Controller, all notification timestamps are in Pacific time (PT).

Email Notifications

An email notification contains a deep link to the details of the event that triggered it. Clicking this deep link takes you directly to the place to start troubleshooting the problem.

To create an email notification

1. Follow the instructions in To create an action, selecting Notifications->Send an email in the Create Action window.
2. Enter the email address to which to send the notification.
3. Click Save.

When you configure a policy to fire an email notification action, you have an opportunity to add a note to the email. This note is applied only when the action is invoked by the particular policy. By adding an optional note, you can customize email notifications for the policies that invoke them.

If email and SMS settings have not been configured for AppDynamics, configure them now. See Configure the SMTP Server.

SMS Notifications

The content of the SMS is automatically generated. It contains:

the notification header
the application name
the triggered time

Notifications of health rule violations also include:

name of health rule violated

Event notifications also include:

event notification configuration name
map of event types to number of these events

An SMS notification configuration specifies the phone number of the recipient.

To create an SMS notification

1. Follow the instructions in To create an action, selecting Notifications->Send an SMS message in the Create Action window.
2. Enter the phone number to which to send the notification.
3. Click Save.