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Use install.log and the files in the Controller logs directory to troubleshoot Controller errors.

Log Files that Record Possible Problems

The following log files may reveal errors:

  • install.log:
    This file contains information about events of the install process such as extraction, preparation and other post-processing tasks. It is located at <Controller_Installation_directory>.
  • server.log:
    This file contains log information for the embedded Glassfish application server used by the Controller. It is located at <Controller_Installation_directory>/logs.
  • database.log:
    This file contains log information for the MySQL database that is used by the Controller. It is located at <Controller_Installation_directory>/logs.
  • installation.log:
    This file contains log information about the installation specific to Install4j. It is located at <Controller_Installation_directory>/.install4j.
    Also include the entire .install4j directory and the latest <OS_Temporary_Directory>/i4j_log*, for example /tmp/i4j_log*.

If after analyzing the logs you have questions, please file a support ticket and attach any logs that are related to your issue. See AppDynamics Support for suggestions.

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