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This page provides troubleshooting information for issues that may arise when subscribing to Serverless APM for AWS Lambda. 

Subscribe Button Unavailable 

After an AWS user clicks Subscribe on the AWS product listing, the button is unavailable for future visits to the AWS Marketplace subscription page. To complete the subscription process, see step four in Subscribe to Serverless APM for AWS Lambda. 

Error Messages

You may encounter error messages while subscribing through the AWS Marketplace. 

Upgrade to Enable Serverless APM for AWS Lambda

This error message refers to your current Controller version and AppDynamics edition. To subscribe to serverless monitoring, you need SaaS Controller 4.5.11 and an active AppDynamics Pro edition.

  • AppDynamics SaaS Controller >= 4.5.11

Serverless APM for AWS Lambda is available for AppDynamics Pro SaaS Controllers. Your Controller must be >= 4.5.11. You can request an upgrade if you have a previous version of the Controller. To view your current AppDynamics build version in the Controller UI, select  > About AppDynamics. 

Serverless monitoring is not available for on-premises Controllers at this time. 

  • Active AppDynamics Pro Edition

You need an active AppDynamics Pro edition to enroll in serverless monitoring. If you are currently enrolled in a trial or unpaid edition, or if your account is inactive, purchase a license. 

To view your current AppDynamics edition and expiration date in the Controller UI, select  > License > Account. 

Incorrect Credentials

You need your SaaS tenant URL and the access key for the Controller you want to enable. You must be an AppDynamics Account Owner or Administrator to view the Controller access key. To find your Controller access key, see Agent-to-Controller Connections.

Controller Already Registered

You cannot register a single Controller for serverless monitoring multiple times. You can view your current Serverless APM for AWS Lambda subscriptions in your AppDynamics account. 

  1. Go to https://accounts.appdynamics.com/subscriptions.

  2. Sign in to your account.
  3. Select the desired Controller.
  4. In the License Usage tab, find Serverless APM for AWS Lambda.
     

Technical support is available through AppDynamics Support. All billing related questions are handled by AWS Marketplace.

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