How do I troubleshoot the Network Agent?

Network Agent Logs

If you notice any performance issues related to the Agent:

  1. Stop the Network Agent:
    1. For ZIP packages: Identify the Agent process and enter: ps ef | grep \ appd-netagent
      The output provides the process ID (PID) of the Network Agent process: kill <network_agent_PID>
    2. For RPM and DEB packages, enter: sudo service appd-netviz stop
  2. Review these log files under <network-agent-install>/logs:
    1. appd-netmon.log
    2. appd-netagent.log.log

Network Agent Health Rule

Use this default Health Rule to troubleshoot Network Agents: Network-Host: Packet drops too high
This rule triggers an alert when packets get dropped between a Network Agent and the host interface. A high rate of packet drops on the host can result in inaccurate metrics.

If the issue persists, run the collect.sh script available in the bin/ folder in the agent directory, and share the logs with your support contact to expedite troubleshooting. This script is available for Network Agent >= 4.5.9.