Support Information

Have a question about using Splunk AppDynamics or running into a problem? This page describes the necessary steps to help resolve your questions.  

Search the Documentation

You can search for information from: 

• The Search field on the right side of the top menu bar enables you to search within the current version of a documentation set.
• The Search field in the center of the documentation portal (docs.appdynamics.com) enables you to search through all of our documentation.

You can search across Splunk AppDynamics information resources, including the Community, Knowledge Base, Support, and more in the Splunk AppDynamics Support Center.  Help 

Ask the Community

If you have questions about using Splunk AppDynamics, ask the AppDynamics Community. 

Contact Support

If you need further assistance, contact Splunk AppDynamics customer support.

For Technical Support, click the Help tab while logged in with your Splunk AppDynamics account in the Splunk AppDynamics Support Center. 

When requesting support, attach relevant logs for your issue(s):

• For log files from the Controller, see Platform Log Files.
• For the heap, histogram, and thread dumps, see Controller Dump Files.