Troubleshoot with Application Logs

Unified Observability Experience allows you to leverage the advanced logs troubleshooting capabilities of Cisco Observability Platform from your existing AppDynamics SaaS tenants. The applications in your environment, which are monitored by AppDynamics SaaS generate logs that contain vital information about actions, errors, warnings, unexpected conditions, or other events. So, the logs collected by AppDynamics SaaS from the monitored applications are pushed to Cisco Observability Platform for enhanced log troubleshooting with in-context logs for your application. The log details allow you to troubleshoot the application issues faster. You can view the application log details on the Cisco Cloud Observability user interface.

Before You Begin

Ensure the following requirements are met before you can view the logs for your application:

The application must be Java based.
The application uses the log4j2 libraries.
You have integrated your AppDynamics SaaS tenant with Cisco Observability Platform tenant.
See Integrate AppDynamics SaaS and Cisco Observability Platform Tenants.
You have configured OpenTelemetry Collector on Cisco Cloud Observability. See, Distribution of Opentelemetry Collector Settings.
The coexistence.log.enabled : true setting in the Administration Console. The AppDynamics Accounts team enables this setting.

Region Availability

This feature is available in the tenants in the PDX region and the FRA region.

Permissions to View the Logs Data

In AppDynamics SaaS, you have granular permissions within the application. In Cisco Cloud Observability, you get an account level access to view the logs that are in the context of the application. However, when you remove the filters in Cisco Cloud Observability related to the context, you can view all the available logs .

Troubleshoot Issues with Log Explorer

You can troubleshoot the issue by using the information displayed in the log explorer. For more information log explorer, see Troubleshoot with Logs and Explore Logs.

To view the logs and troubleshoot, you can access the View related Logs button from the following UI pages: