You can filter user journeys by the fields listed below to see user journeys through a helpful context, such as troubleshooting a crash by mobile device version. When you apply a filter, such as a mobile device version iOS 10, Experience Journey Map shows the top journeys for iOS 10 users.

To use the filters:

  1. In the upper right-hand corner, click on the Filter Panel the filter icon.
  2. Select a filter(s).
  3. Click Apply.

Available Filters

The table below lists available filters for Experience Journey Map. 

Application TypeFields
  • Browser
  • City
  • Country
  • Custom User Data
  • Device
  • Device OS
  • Internet Service Provider (ISP)

  • Region
  • Application Version
  • Carrier
  • City
  • Connection Type
  • Country
  • Custom User Data
  • Device Model
  • Device Version
  • Region
  • OS Version

Using the Custom User Data Filter

The custom user data filter allows you to filter user journeys by user data strings you previously configured (strings with a maximum of 5000 values).

Custom user data you configure is automatically included in the Experience Journey Map data collection. 

To filter by custom user data:

  1. Click on the Filter Panelthe filter icon
  2. In the panel, click on  > Select Visible Filters.
  3. In the Filter Panel the filter icon, check the "Custom User Data" box.
  4. Start typing a data string. The screen will auto-populate with data available. 
  5. In the pop-up, check data you want to filter.
  6. Click Apply.