This page describes AppDynamics license entitlements, restrictions, and definitions.

License Entitlements in the Infrastructure-based Licensing Model

Here you can review license packages and package editions within the Infrastructure-based Licensing model. For information on the Infrastructure-based Licensing model, see AppDynamics Licensing.

Enterprise Entitlements

  • Monitoring for servers, supported application languages, networks, and databases instrumented with AppDynamics for up to 1 CPU Core.
  • Access to the AppDynamics Events Service.

    Event Service data retention is limited to 8 days.

  • Transaction Analytics for Enterprise: Per license unit purchased, instrument up to 400,000 business transaction events per 24-hour period. Access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per account per day for the following product types: AppDynamics for Java, .NET, and Node.js. 

    Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on.

  • Includes Premium Entitlements package.

Premium Entitlements

  • Monitoring for servers, supported application languages, networks, and databases instrumented with AppDynamics for up to 1 CPU Core.
  • Monitor the Applications using any of these APM agents: Java, .NET, C/C++ SDK, Apache Web Server, PHP, Node.js, Python, Golang SDK, and IBM Integration Bus
  • Obtain network visibility through the Network Agent. 
  • Monitor any of the following Databases using the Database agent and collectors: Couchbase Server, IBM DB2, Microsoft SQL Server, MySQL, PostgreSQL, Sybase ASE, Sybase IQ, Oracle, Microsoft Azure SQL database, Microsoft Azure SQL Managed Instance, MongoDB instance or replica sets. Event Data is retained for 10 days for each Database Instance monitored by AppDynamics.
  • Includes entitlements for the Infrastructure Monitoring package.

Infrastructure Monitoring Entitlements

  • Monitoring for servers instrumented with AppDynamics for up to 1 CPU Core.
  • Gain server visibility through Server Agents and Machine Agents that monitor the machine, including .NET web applications, .NET Windows services, and .NET standalone apps using the .NET Machine Agent.
  • Monitor clustered environments with the Cluster Agent. 

Enterprise Edition for SAP Solutions

  • Monitoring for supported SAP applications using ABAP (Agent), servers, and networks instrumented with AppDynamics for up to 1 CPU Core
  • Ability to instrument applications using SNP CrystalBridge Monitoring 1  for up to 1 CPU Core.

  • Access to the AppDynamics Events Service

    Event Service data retention is limited to 8 days.

  • Transaction Analytics for Enterprise Edition for SAP Solutions: Per license unit purchased, instrument up to 400,000 business transaction events per 24-hour period. Access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per account per day.

    Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on.

  • Obtain network visibility through the Network Agent. 
  • Includes entitlements for the Infrastructure Monitoring package. 

Real User Monitoring (SaaS) - Peak Edition

  • AppDynamics Peak Edition entitlements include access to Analytics functionality.
    • Access to the AppDynamics-hosted Events Service.

      Event Service data retention is limited to 8 days.

    • Access to Browser Analytics functionality for Browser Real User Monitoring and Mobile Analytics functionality for Mobile Real User Monitoring. 
    • Access to AppDynamics-hosted EUM Cloud which stores Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type.

      Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on.

  • 10,000,000 Real User Monitoring Tokens
    • A RUM Token is a common unit of measure for consumption of Real User Monitoring products during each 12 calendar month period in a License Term, with the first such period beginning on the start date of the relevant License Term; one Pageview consumes one RUM Token, and deployment of one Active Agent consumes 160 RUM Tokens.
  • Browser Real User Monitoring capabilities.
  • Mobile Real User Monitoring capabilities.

Real User Monitoring (SaaS) - Pro Edition

Browser Real User Monitoring (SaaS) - Pro Edition

  • Instrument 10 Million Pageviews per 12-month period following the license provision date.
  • Access to the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service.
  • Raw page requests, sessions, and resources are retained as Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type. 

    AppDynamics reserves the right to drop customer traffic if the foregoing limitation is exceeded by the end user. 

  • Customers may also choose to store raw Ajax or other events requests as Event Data if they also have access to Analytics, and every 5 requests stored consumes one Pageview.
  • Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at additional cost and requires the purchase of AppDynamics Browser Analytics.
  • Resource Performance data is retained for 6 days. JavaScript Error SourceFile and SourceMap data are retained for 90 days.

Mobile Real User Monitoring (SaaS) - Pro Edition

  • Instrument 5,000 Active Agents per calendar month and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service. A maximum of 500 fields of the following types are available on the event service as Event Data Type: network requests, sessions, errors, and crashes.
  • Each Event Data Type has a usage limit of 100 GB per Controller Tenant per day. Crash reports are retained for 30 days, code issues are retained for 30 days, and all other Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at additional cost and requires the purchase of AppDynamics Mobile Analytics.

Browser Analytics (SaaS) - Pro Edition

  • Access to Analytics functionality for Browser Real User Monitoring.
  • Access to AppDynamics-hosted EUM Cloud which stores Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type.
  • Access to the AppDynamics-hosted Events Service.

Mobile Analytics (SaaS) - Pro Edition

  • Access to Analytics functionality for Mobile Real User Monitoring
  • Access to AppDynamics-hosted EUM Cloud which stores Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type.
  • Access to the AppDynamics-hosted Events Service.

Browser Synthetic and Synthetic API Monitoring - Hosted Agent (SaaS) - Pro Edition

  • 40,000 units of 5-second synthetic time blocks (STBs) on the AppDynamics’ hosted synthetic platform per calendar month for use between Browser Synthetic Monitoring and Synthetic API Monitoring. Any unused seconds will not roll over to the next calendar month.
  • Browser Synthetic Monitoring is metered in 5-second increments (i.e., 1 STB). Each Browser Synthetic Monitoring job is rounded up to the next 5-second STB.
  • Synthetic API Monitoring is metered in 1-second increments.
  • Access to Business Performance Monitoring features on the synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable synthetics Events Data is collected.
  • Access to the EUM Cloud and Events Service.

Browser Synthetic or Synthetic API Monitoring - Private Agent - Per Location (SaaS) - Pro Edition

  • You are entitled to use either Browser Synthetic Monitoring or Synthetic API Monitoring for each license you purchased.
    • For Browser Synthetic Monitoring, you are entitled to run 1 synthetic job that hits 1 page from 1 location. Browser Synthetic Monitoring supports a minimum frequency execution of 5 minutes. A synthetic job that fails to hit any pages is counted as 1 page.
    • For Synthetic API Monitoring, you are entitled to run 1 synthetic job that hits 1 API from 1 location. Synthetic API Monitoring supports a minimum frequency execution of 1 minute.
  • Access to Business Performance Monitoring features on the synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable synthetics Events Data is collected.
  • Access to the EUM Cloud and Events Service.

Browser Synthetic or Synthetic API Monitoring - Private Agent - Unlimited Locations (SaaS) - Pro Edition

  • You are entitled to use either Browser Synthetic Monitoring or Synthetic API Monitoring for each license you purchased.
    • For Browser Synthetic Monitoring, you are entitled to run 1 synthetic job that hits 1 page from any number of locations. Browser Synthetic Monitoring supports a minimum frequency execution of 5 minutes. You are limited to 500,000 Pageviews per calendar month per license unit, and any unused Pageviews will not roll over to the next calendar month. A synthetic job that fails to hit any pages is counted as 1 page.
    • For Synthetic API Monitoring, you are entitled to run 1 synthetic job that hits 1 API from any number of locations. Synthetic API Monitoring supports a minimum frequency execution of 1 minute. You are limited to 500,000 API requests per calendar month per license unit, and any unused API requests will not roll over to the next calendar month.
  • Access to Business Performance Monitoring features on the synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable synthetics Events Data is collected.
  • Access to the EUM Cloud and Events Service.

IoT for Connected Devices (SaaS) - Pro Edition

  • Ability to instrument 1,000 application instances that are embedded on a connected device (or multiple devices) per calendar month.
  • Access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per account per day.
  • You shall be entitled to use AppDynamics for IoT only if you have at least 100,000 application instances that are:
    • Embedded on a connected device (or multiple devices);
    • Eligible to be instrumented AppDynamics for IoT, only available to AppDynamics SaaS customers; and
    • Actively in use by your end users.
  • An "eligible" application instance is an application that can be instrumented using AppDynamics' C/C++ SDK, Java SDK, or AppDynamics Rest APIs (each for IoT).
  • Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at an additional cost.

Real User Monitoring (On-premises) - Peak Edition

Real User Monitoring (On-premises) - Pro Edition

Browser Real User Monitoring (On-premises) - Pro Edition

  • Instrument 10 Million Pageviews per 12-month period; raw page requests and sessions are retained as Event Data.
  • Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days by default.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Mobile Real User Monitoring (On-premises) - Pro Edition

  • Instrument 5,000 Active Agents per calendar month.
  • In addition, for each Active Agent unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs, and custom data. Crash reports are retained for 365 days and all other Event Data is retained for 8 days by default.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Browser Analytics (On-premises) - Pro Edition

  • Access to Analytics functionality for Browser Real User Monitoring.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. 

Mobile Analytics (On-premises) - Pro Edition

  • Access to Analytics functionality for Mobile Real User Monitoring.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Browser Synthetic Monitoring - Private Agent - Per Location (on-prem) - Pro Edition

  • Ability to run a synthetic job that hits 1 page from 1 location (multiple units add together to run jobs that hit multiple pages from multiple locations).

  • Use Business Performance Monitoring features on the synthetic Events Data, if applicable, which is retained for 13 months.

    A job that fails to hit any pages is counted as 1 page.

  • You are not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Browser Synthetic Monitoring - Private Agent - Unlimited Locations (on-prem) - Pro Edition

  • Ability to run a synthetic job that hits 1 page from any number of locations.
  • Use Business Performance Monitoring features on the synthetic Events Data, if applicable, which are retained for 13 months.
  • You are not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Unused Pageviews are not rolled over to the following month. A job that fails to hit any pages is counted as 1 page.

  • You are limited to 500,000 Pageviews per calendar month period per license unit. 

AppDynamics with Cisco Secure Application

  • Monitoring for supported applications languages instrumented with AppDynamics for up to 1 CPU Core.
  • Instrument JVM with the Java Agent. Snapshots are retained for 14 days unless archived.

License Entitlements in the Agent-based Licensing Model

These are the licenses and license editions within the Agent-based Licensing model. See Licensing.

APM Any Language (SaaS) - Peak Edition

Includes one unit of each of these entitlements: 

  • APM Any Language - Pro Edition.
  • Transaction Analytics - Pro Edition—includes the ability to instrument up to 1,000,000 business transaction events per 24-hour period and access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per Controller Tenant per day for the following product types: AppDynamics for Java, .NET, and Node.js. Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on.
  • Network Visibility—allows you to instrument an unlimited number of Java nodes on a single instance of an OS.
  • Server Visibility—provides the ability to instrument a single instance of an OS and monitoring of a single Kubernetes cluster.

APM Any Language Microservices (SaaS) - Peak Edition

  • The same entitlement as 5 APM Any Language units, restricted to use with the following: Docker Containers, all CloudFoundry-based providers, Redhat OpenShift, Heroku Dyno, Microsoft Azure App Services (including Azure WebApps, Azure WebJobs, and Azure API Apps), Microsoft Azure Functions hosted on a Microsoft App Service plan, Microsoft Azure Service Fabric, Microsoft Azure Containers, Amazon Elastic Beanstalk, Oracle PaaS (Java and Node.js only) and Bluemix Containers; and
  • Includes one unit of each of these entitlements: 

SAP Bundle (SaaS) - Peak Edition

Includes one unit of each of these entitlements: 

APM Any Language (On-premises) - Peak Edition

Includes one unit of each of these entitlements: 

  • APM Any Language - Pro Edition.
  • Transaction Analytics - Pro Edition—includes the ability to instrument up to 1,000,000 business transaction events per 24-hour period and access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per Controller per day for the following product types: AppDynamics for Java, .NET, and Node.js. Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on; and
  • Network Visibility—allows you to instrument an unlimited number of Java nodes on a single instance of an OS; and
  • Server Visibility— provides the ability to instrument a single instance of an OS and monitoring of a single Kubernetes cluster.

APM Any Language Microservices (On-premises) - Peak Edition

  • The same entitlement as 5 APM Any Language units, restricted to use with the following: Docker Containers, all CloudFoundry-based providers, Redhat OpenShift, Heroku Dyno, Microsoft Azure App Services (including Azure WebApps, Azure WebJobs, and Azure API Apps), Microsoft Azure Functions hosted on a Microsoft App Service plan, Microsoft Azure Service Fabric, Microsoft Azure Containers, Amazon Elastic Beanstalk, Oracle PaaS (Java and Node.js only) and Bluemix Containers; and
  • Includes one unit of each of these entitlements: 

SAP Bundle (On-premises) - Peak Edition

Includes one unit of each of these entitlements: 

APM Any Language (SaaS or On-premises) - Advanced Edition

Includes one unit of each of these entitlements: 

APM Any Language Microservices (SaaS or On-premises) - Advanced Edition

  • The same entitlement as 5 APM Any Language units, restricted to use with the following: Docker Containers, all CloudFoundry-based providers, Redhat OpenShift, Heroku Dyno, Microsoft Azure App Services (including Azure WebApps, Azure WebJobs, and Azure API Apps), Microsoft Azure Functions hosted on a Microsoft App Service plan, Microsoft Azure Service Fabric, Microsoft Azure Containers, Amazon Elastic Beanstalk, Oracle PaaS (Java and Node.js only) and Bluemix Containers; and
  • Includes one unit of each of these entitlements: 

APM Any Language - Pro Edition

One license unit from the following product types: Java, .NET, Node.js, PHP, Python, Web Server, C++, Go, IBM Integration Bus, or the rights to monitor 16 Value Units of IBM Mainframe capacity.

APM Any Language Microservices (5‑pack) - Pro Edition

The same entitlement as 5 APM Any Language units, restricted to use with the following: Docker Containers, all CloudFoundry-based providers, Redhat OpenShift, Heroku Dyno, Microsoft Azure App Services (including Azure WebApps, Azure WebJobs, and Azure API Apps), Microsoft Azure Functions hosted on a Microsoft App Service plan, Microsoft Azure Service Fabric, Microsoft Azure Containers, Amazon Elastic Beanstalk, Oracle PaaS (Java and Node.js only), and Bluemix Containers.

Java Agent - Pro Edition

Instrument a single JVM instance; snapshots are retained for 14 days unless archived.

Java Microservices - Pro Edition

Instrument a single JVM instance with a heap allocation less than or equal to 1 GB.

This entitlement shall only apply to existing customers of AppDynamics for Java Microservices that have licensed a SKU for AppDynamics for Java Microservices. This entitlement is mutually exclusive with the entitlement to use AppDynamics for Any Language licenses.

.NET Agent - Pro Edition

  • Instrument an unlimited number of CLRs, including .NET web applications, .NET Windows services, and .NET standalone apps, on a single Windows OS instance; snapshots are retained for 14 days unless archived.
  • For APM Any Language Microservices, instrument an unlimited number of CLRs on a single instance of an application.
  • For .NET on Microsoft Azure for Cloud Services, instrument an unlimited number of CLRs running in a single instance of a Microsoft Azure Web role or Worker role.

PHP Agent - Pro Edition

Instrument a single PHP runtime instance; snapshots are retained for 14 days unless archived.

Node.js Agent - Pro Edition

Instrument up to 10 Node.js processes per OS instance; snapshots are retained for 14 days unless archived.

Python Agent - Pro Edition

Instrument an unlimited number of Python processes running on a single OS instance; snapshots are retained for 14 days unless archived.

Web Server Agent - Pro Edition

Instrument an unlimited number of Apache Web Server instances on a single OS instance; snapshots are retained for 14 days unless archived.

C++ Agent - Pro Edition

  • Instrument an unlimited number of C++ runtime applications on up to 3 OS instances using the software development kit; snapshots are retained for 14 days unless archived.
  • Instrument an unlimited number of Ruby runtime applications on up to 3 OS instances using the Ruby agent; snapshots are retained for 14 days unless archived.

Go Agent - Pro Edition

Instrument up to 3 Go processes; snapshots are retained for 14 days unless archived. This is available as part of the APM Any Language license only.

SAP - Pro Edition

Instrument a single application server.

IBM Integration Bus - Pro Edition

Instrument an unlimited number of IBM Integration Bus processes on 1 OS instance. This is available as part of the APM Any Language license only.

SNP CrystalBridge Monitoring - Pro Edition

SNP CrystalBridge Monitoring 1 allows you to instrument a single application server.

Browser Real User Monitoring (SaaS) - Peak Edition

Includes one unit of each of these entitlements: 

Mobile Real User Monitoring (SaaS) - Peak Edition

Includes one unit of each of these entitlements: 

Browser Real User Monitoring (On-premises) - Peak Edition

Includes one unit of each of these entitlements: 

Mobile Real User Monitoring (On-premises) - Peak Edition

Includes one unit of each of these entitlements: 

Browser Real User Monitoring (SaaS) - Pro Edition

  • Instrument 10 Million Pageviews per 12-month period following the license provision date.
  • Access to the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service.
  • Raw page requests, sessions, and resources are retained as Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type. 

    AppDynamics reserves the right to drop customer traffic if the foregoing limitation is exceeded by the end user. 

  • Customers may also choose to store raw Ajax or other events requests as Event Data if they also have access to Analytics, and every 5 requests stored consumes one Pageview.
  • Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at additional cost and requires the purchase of AppDynamics Browser Analytics.
  • Resource Performance data is retained for 6 days. JavaScript Error SourceFile and SourceMap data are retained for 90 days.

Mobile Real User Monitoring (SaaS) - Pro Edition

  • Instrument 5,000 Active Agents per calendar month and access the AppDynamics-hosted EUM Cloud and AppDynamics-hosted Events Service. A maximum of 500 fields of the following types are available on the event service as Event Data Type: network requests, sessions, errors, and crashes.
  • Each Event Data Type has a usage limit of 100 GB per Controller Tenant per day. Crash reports are retained for 30 days, code issues are retained for 30 days, and all other Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at additional cost and requires the purchase of AppDynamics Mobile Analytics.

Browser Analytics (SaaS) - Pro Edition

  • Access to Analytics functionality for Browser Real User Monitoring.
  • Access to AppDynamics-hosted EUM Cloud which stores Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type.
  • Access to the AppDynamics-hosted Events Service.

Mobile Analytics (SaaS) - Pro Edition

  • Access to Analytics functionality for Mobile Real User Monitoring
  • Access to AppDynamics-hosted EUM Cloud which stores Event Data with a default limit of 100 GB per Controller Tenant per day for each Event Data type.
  • Access to the AppDynamics-hosted Events Service.

Transaction Analytics (SaaS) - Pro Edition

  • Instrument up to 1,000,000 business transaction events per 24-hour period and access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per Controller Tenant per day for the following product types: AppDynamics for Java, .NET, and Node.js.
  • Data retention is limited to 8 days. Additional retention of 30, 60, or 90 days is available as an add-on.

Browser Synthetic and Synthetic API Monitoring - Hosted Agent (SaaS) - Pro Edition

  • 40,000 units of 5-second synthetic time blocks (STBs) on the AppDynamics’ hosted synthetic platform per calendar month for use between Browser Synthetic Monitoring and Synthetic API Monitoring. Any unused seconds will not roll over to the next calendar month.
  • Browser Synthetic Monitoring is metered in 5-second increments (i.e., 1 STB). Each Browser Synthetic Monitoring job is rounded up to the next 5-second STB.
  • Synthetic API Monitoring is metered in 1-second increments.
  • You will have access to Business Performance Monitoring features on the Synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable Synthetic Events Data is collected.
  • You will have access to the EUM Cloud and Events Service.

Browser Synthetic or Synthetic API Monitoring - Private Agent - Per Location (SaaS) - Pro Edition

  • You are entitled to use either Browser Synthetic Monitoring or Synthetic API Monitoring for each license you purchased.
  • For Browser Synthetic Monitoring:
    • You are entitled to run 1 synthetic job that hits 1 page from 1 location.

    • Browser Synthetic Monitoring supports a minimum frequency execution of 5 minutes.

    • A synthetic job that fails to hit any pages is counted as 1 page.

  • For Synthetic API Monitoring:
    • You are entitled to run 1 synthetic job that hits 1 API from 1 location.
    • Synthetic API Monitoring supports a minimum frequency execution of 1 minute.
  • You will have access to Business Performance Monitoring features on the synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable Synthetic Events Data is collected.
  • You will have access to the EUM Cloud and Events Service.

Browser Synthetic or Synthetic API Monitoring - Private Agent - Unlimited Locations (SaaS) - Pro Edition

  • You are entitled to use either Browser Synthetic Monitoring or Synthetic API Monitoring for each license you purchased.
  • For Browser Synthetic Monitoring:
    • You are entitled to run 1 synthetic job that hits 1 page from any number of locations.

    • Browser Synthetic Monitoring supports a minimum frequency execution of 5 minutes.

    • You are limited to 500,000 Pageviews per calendar month, and any unused Pageviews will not roll over to the next calendar month.

    • A synthetic job that fails to hit any pages is counted as 1 page.

  • For Synthetic API Monitoring:
    • You are entitled to run 1 synthetic job that hits 1 API from any number of locations.

    • Synthetic API Monitoring supports a minimum frequency execution of 1 minute.

    • You are limited to 500,000 API requests per calendar month, and any unused API requests will not roll over to the next calendar month.

  • You will have access to Business Performance Monitoring features on the synthetic Events Data, which will be retained for a period of 13 months from the date on which the applicable Synthetic Events Data is collected.
  • You will have access to the EUM Cloud and Events Service.

IoT for Connected Devices (SaaS) - Pro Edition

  • Ability to instrument 1,000 application instances that are embedded on a connected device (or multiple devices) per calendar month.
  • Access to the AppDynamics-hosted Events Service, with a data maximum of 100 GB per account per day.
  • You shall be entitled to use AppDynamics for IoT only if you have at least 100,000 application instances that are:
    • Embedded on a connected device (or multiple devices);
    • Eligible to be instrumented AppDynamics for IoT, only available to AppDynamics SaaS Customers; and
    • Actively in use by your end users.
  • An "eligible" application instance is an application that can be instrumented using AppDynamics' C/C++ SDK, Java SDK, or AppDynamics Rest APIs (each for IoT).
  • Event Data is retained for 8 days. Additional retention of Event Data for 30, 60, or 90 days is available as an add-on at an additional cost.

Browser Real User Monitoring (On-premises) - Pro Edition

  • Instrument 10 Million Pageviews per 12-month period; raw page requests and sessions are retained as Event Data.
  • Customers may also choose to store raw Ajax or other events requests as Event Data, and every 5 requests stored consumes one Pageview. Event Data is retained for 8 days by default.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Mobile Real User Monitoring (On-premises) - Pro Edition

  • Instrument 5,000 Active Agents per calendar month.
  • In addition, for each Active Agent unit, 500 events per day of the following types are stored on the event service as Event Data: network requests, sessions, breadcrumbs, and custom data. Crash reports are retained for 365 days and all other Event Data is retained for 8 days by default.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Browser Analytics (On-premises) - Pro Edition

  • Access to Analytics functionality for Browser Real User Monitoring.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service. 

Mobile Analytics (On-premises) - Pro Edition

  • Access to Analytics functionality for Mobile Real User Monitoring.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Transaction Analytics (On-premises) - Pro Edition

  • Instrument up to 1,000,000 business transaction events per 24-hour period per license unit.

    Limited to 90 days of data storage per license unit.
  • The customer is not entitled to access the AppDynamics-hosted Events Service

Browser Synthetic Monitoring - Private Agent - Per Location (On-premises) - Pro Edition

  • Run a synthetic job that hits 1 page from 1 location (multiple units add together to run jobs that hit multiple pages from multiple locations), and use Business Performance Monitoring features on the synthetic Events Data, if applicable, which is retained for 13 months. A job that fails to hit any pages is counted as 1 page.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Browser Synthetic Monitoring - Private Agent - Unlimited Locations (On-premises) - Pro Edition

  • Run a synthetic job that hits 1 page from any number of locations, and use Business Performance Monitoring features on the synthetic Events Data, if applicable, which are retained for 13 months. The customer is limited to 500,000 Pageviews per calendar month period. Unused Pageviews are not rolled over to the following month. A job that fails to hit any pages is counted as 1 page.
  • The customer is not entitled to access the AppDynamics-hosted EUM Cloud or AppDynamics-hosted Events Service.

Machine Agent - Pro Edition

Instrument a single instance of an OS.

Server Visibility - Pro Edition

  • Instrument a single instance of an OS.
  • Monitor a single Kubernetes cluster.

Network Visibility - Pro Edition

Instrument an unlimited number of Java nodes on a single instance of an OS.

Database Visibility - Pro Edition

  • Monitor one Database Instance of the following 2 : Couchbase Server, IBM DB2, Microsoft SQL Server, MySQL, PostgreSQL, Sybase ASE, Sybase IQ, Oracle.

  • Monitor one Microsoft Azure SQL database or one Microsoft Azure SQL Managed Instance.
  • Monitor one MongoDB replica set (or, if no replica sets exist, one standalone MongoDB instance).
  • Event Data is retained for 10 days for each Database Instance monitored by AppDynamics for Database Visibility.

AppDynamics for NetApp (On-premises) - Pro Edition 

  • Monitor one NetApp 3 controller for the following NetApp controller types: FAS2nnn and FAS3nnn. 

  • Monitor ½ NetApp controller for the following NetApp controller types: FAS6nnn and FAS8nnn series; two license units are required to monitor a full NetApp controller of series FAS6nnn or FAS6nnn. 
  • Event Data is retained for 14 days by default for each NetApp controller monitored by a unit of AppDynamics for NetApp (on-prem). 

AppDynamics with Cisco Secure Application

  • Security Monitoring for supported application languages instrumented using agents entitled on APM Any Language - Pro.
  • Instrument JVM with the Java Agent. Snapshots are retained for 14 days unless archived.

Cisco Secure Application

One unit of Cisco Secure Application tied to APM Any Language Microservices allows you to monitor 5 containers.

Log Analytics (SaaS) - Pro Edition

  • Publish/index 5 GB of log data per 24-hour period (limited to 8 days of data storage) and access the AppDynamics-hosted Events Service.
  • Additional retention beyond 8 days can be purchased as an add-on.

Log Analytics (On-premises) - Pro Edition

  • Publish/index 5 GB of log data per 24-hour period

    Default data storage is 8 days and available up to 90 days.

  • The customer is not entitled to access the AppDynamics-hosted Events Service.

AppDynamics Deep Code Insights, powered by Rookout

Application debugging support for one license unit of AppDynamics APM Any Language, configured for the following product types only: AppDynamics for Java, .NET, Node.js, PHP, Python.

Extended Cloud Storage 

If you need more browser, mobile, log, or business transaction data storage, you can purchase additional Extended Cloud Storage SKUs. These are the required license packages, storage limits, and retention periods for each SKU. 

Extended Cloud Storage SKU

License Package Prerequisite

Storage

Data Retention

AppDynamics Extended Cloud Storage SKU for Browser Real User Monitoring – 100 GB Daily – SaaS

To purchase this Extended Cloud Storage SKU, you must have an active license for one of the following license packages:

  • Browser Real User Monitoring (SaaS) - Peak Edition 
  • Real User Monitoring (SaaS) - Peak Edition

100 GB of additional storage for one Controller Tenant per day for each Event Data type.

Once you reach your allotted daily storage amount, data ingestion will stop until the daily storage amount is reset at 12:00 AM GMT.

Event Data is retained by default for 8 days.

The retention period for the Extended Cloud Storage SKU is the same retention period stated on the ordering documentation of the applicable Prerequisite Package. Refer to your Prerequisite Package ordering document for details on your retention period. You can purchase 30, 60, or 90 days of extended retention periods of Event Data at an additional cost. 

AppDynamics Extended Cloud Storage SKU for Mobile Real User Monitoring – 100 GB Daily – SaaS 

To purchase this Extended Cloud Storage SKU, you must have an active license for one of the following license packages:

  • Mobile Real User Monitoring (SaaS) - Peak Edition 
  • Real User Monitoring (SaaS) - Peak Edition

AppDynamics Extended Cloud Storage SKU for Transaction Analytics – 100 GB Daily – SaaS

To purchase this Extended Cloud Storage SKU, you must have an active license for one of the following license packages:

  • APM Any Language (SaaS) - Peak Edition
  • APM Any Language Microservices (SaaS) - Peak Edition
  • Enterprise (IBL)
  • SAP Bundle (SaaS) - Peak Edition

License Restrictions

The table below describes license restrictions that are applicable to all products.

CategoryRestriction
Third-party components

License restrictions with respect to any third-party components included in the AppDynamics software, with which customers are required to comply, are located on the Legal Notices page.

Compatibility

Compatibility limitations with respect to any third-party components are located on the Supported Environments page. 

Use of MySQL database or databases

Customers are prohibited from using the MySQL database or databases included with the AppDynamics software with any other product or for any other purpose other than for the AppDynamics software as provided.

Machine Agents

Each unit of the products in the Application Performance Management includes one unit of Machine Agent at no cost, but such Machine Agent shall only be used on the instance of the OS being monitored by the purchased unit.

APM Peak EditionAppDynamics for Java, .NET, or Node.js: During the License Term of the Subscription Licenses (or, if applicable, during the Maintenance and Support Term of perpetual licenses) on the applicable Order Form, End User may, once per calendar quarter and upon 24 business hours' written notice, exchange licenses among the following types of Software units: AppDynamics Pro Edition for Java, .NET and Node.js on a one-for-one basis, and separately AppDynamics Test & Dev Edition (each an “Exchangeable Group”) for the same products on a one-for-one basis. For clarity, the list prices of all products within each Exchangeable Group (Pro Edition and Test & Dev Edition, respectively) are the same and through such exchanges, the End User may not at any time use products with a cumulative value exceeding the total list price of products on the applicable Order Form.
APM Any LanguageAPM Any Language customers are prohibited from instrumenting APM Any licenses on SAP application servers unless such customer has purchased the requisite AppDynamics for SAP - ABAP Agent or Agents.
End User Monitoring - Peak EditionBrowser or Mobile RUM: During the License Term of the Subscription Licenses (or, if applicable, during the Maintenance and Support Term of perpetual licenses) on the applicable Order Form, the End User may, once per calendar quarter and upon 24 business hours' written notice, exchange licenses among the following types of Software units: AppDynamics Pro Edition for Browser Real User Monitoring and Browser Analytics for units of Mobile Real User Monitoring and Mobile Analytics on a one-for-one basis (and vice versa), and separately AppDynamics Test & Dev Edition for the same products (and vice versa) on a one-for-one basis.  End User may not exchange any AppDynamics for Browser Real User Monitoring licenses during any year in which End User has used any pageviews of such licenses. For clarity, the list prices of all products within each Exchangeable Group (Pro Edition and Test & Dev Edition, respectively) are the same and through such exchanges, the End User may not at any time use products with a cumulative value exceeding the total list price of products on the applicable Order Form.
Upgrades

Upgrade entitles the customer to the entitlement of the product to which the customer is upgrading.

Standard University SubscriptionCustomers that have purchased any of the software listed below under the heading "Application Performance Management" shall be entitled to access the AppDynamics University Self-Paced Library, subject to the conditions set forth in this paragraph. No greater than 20 unique users per month per AppDynamics account are entitled to this access. Access shall be limited to customers that have purchased this software either (i) on a subscription basis but remain current on payment of all subscription license fees, if any, or (ii) on a perpetual basis but remain current on payment of all maintenance and support fees if any. Customers may log in using AppDynamics account credentials.

Data Storage and Retention Entitlements

  • Metric Data in one-minute increments are retained for 8 days.
  • Metric Data in one-hour increments are retained for 13 months.
  • Event Data is retained for 8 days.

For the Enterprise package, additional retention of 30, 60, or 90 days is available as an add-on.

  • Metric Data in one-minute increments are retained for 4 hours.
  • Metric Data in ten-minute increments are retained for 48 hours.
  • Metric Data in one-hour increments are retained for 13 months.
  • Event Data is retained for 8 days, except that retention for on-premises deployments is configurable.

Data Limits

AppDynamics for OpenTelemetry™

  • You are entitled to conduct 270,000 requests per day ("Daily Request Limit"). After you reach the Daily Request Limit, you will not be able to submit any further requests (or otherwise ingest data) until the following day when your Daily Request Limit will reset.
  • However, you are not permitted to ingest data in excess of 350GB in any calendar month ("Monthly Data Limit"), and AppDynamics reserves the right to restrict data ingestion until the following calendar month if you exceed the Monthly Data Limit in the preceding calendar month.

License Entitlement Definitions

  • AppDynamics for OpenTelemetry: The AppDynamics service for ingesting OpenTelemetry™ data.
  • AppDynamics Collector for OpenTelemetry: A prepackaged, minified deployment of the OpenTelemetry™ Collector available on the AppDynamics Downloads Portal.
  • Active Agent: A unique installation of an application instrumented with an AppDynamics Mobile Real User Monitoring Agent that was launched on a device in a given calendar month 

  • CPU Core: Each logical thread core or processor the operating system records on a unique instance of a physical or virtual host machine and is detected by AppDynamics. Where AppDynamics cannot detect CPU Core counts on a host, AppDynamics will calculate the licensed CPU Cores on a per-Agent basis as follows: 
    • The quantity of APM Agents deployed multiplied by 4; and 

    • The quantity of Database Agents deployed multiplied by 12 per unique database host.

  • Controller Tenant: A URL where customers access their instance of the AppDynamics software. It has a Controller Tenant account name, which in turn has its own set of users, agents reporting to it, and application monitoring configuration.
  • Database Instance: A complete running database environment, including the software, table structure, and other functionality. Typically this corresponds to a host/port combination where the port is the listener port for the database software. Database administrators might create multiple database environments on the same physical hardware, with each such environment having its own unique listener port.

  • EUM Cloud: The end user monitoring component that receives and processes data received from end-user devices.

  • Event Data: The raw data generated by the Software and stored in the Events Service.

  • Events Service: The component that stores the Event Data.

  • GB: Gigabyte

  • Instrument: To collect data, monitor, troubleshoot, and manage using the AppDynamics software.

  • Metric Data: The aggregate value of the data collected by the Software over a given period of time.

  • Pageview: A Pageview is an instance of a base page, virtual page, or iFrame loaded by a web browser. Each base page view, iframe view, and virtual page view is counted as a Pageview. Repeated views of one page are counted as separate Pageviews. 

  • Real User Monitoring (RUM) Token: The common unit of measure for consumption of Real User Monitoring products during each 12 calendar month period in a License Term, with the first such period beginning on the start date of the relevant License Term; one Pageview consumes one RUM Token, and deployment of one Active Agent consumes 160 RUM Tokens.



  1. The Datavard Insights product was rebranded to SNP CrystalBridge Monitoring following the acquisition of Datavard by SNP.                          
  2. For clustered database products (e.g. Couchbase or Oracle RAC), monitor one Database Instance per node of the cluster. With using the Collector/Sub-Collector configuration to group multiple Database Instances in a single Collector, licensing is per Database Instance.     
  3. Effective August 2021, new and existing customers can no longer purchase AppDynamics for NetApp. All users of AppDynamics for NetApp can continue to use existing licenses until the end of their term. After the end of their license term, the product is no longer available. See Support Advisory: AppDynamics for NetApp End of Life (EOL) Notice.