This page describes how to configure Experience Journey Map. Though Experience Journey Map does not require configuration, you can adjust performance thresholds and change end user event names to better suit your business needs.
You can configure the timing and standard deviations for performance thresholds such as Slow, Very Slow, and Stall. When you configure these deviations, the changes apply to all Controller views of that application, not just to Experience Journey Map. To configure from Experience Journey Map, go to Info
> Configure thresholds.
To configure performance thresholds, you must have Controller >=20.8.0 and a "Configure EUM" user permission. To configure user and role permissions in the Controller UI, go to Settings
> Administration.
You can toggle performance thresholds and drop-off rates on or off. When a threshold or drop-off rate is toggled off, the marker does not appear on Experience Journey Map. When you toggle a threshold on, the threshold resets to the previous value (and not necessarily the default value).
For performance thresholds and drop-off rates, the percentage is set to the minimum traffic for a marker to appear on a user journey event. For example, if Ajax Errors is set to 30%, Experience Journey Map displays an error icon when 30% and more of user traffic experiences Ajax Errors. You can configure the values for performance thresholds and drop-off rates. The table below lists default performance thresholds values for existing and new applications.
| Threshold | Default Value |
|---|
| Javascript Error | 20% |
| Ajax Errors | 10% |
| Drop-off rate | 10% |
| Slow | 20% |
| Very Slow | 10% |
| Stall | 0% |
| Threshold | Default Value |
|---|
| Crashes | 0% |
| Application Not Responding | 0% |
| Drop-off rate | 10% |
| Slow | 20% |
| Very Slow | 10% |
| Stall | 0% |
In Experience Journey Map, a user journey is a collection of end user events. End user events represent browser pages or mobile views/activities.
For browser apps, you can rename and group end user events that are meaningful to your business. For example, if you have a collection of ecommerce URLs of user steps to place an order, you can rename those URLs with pages names like "Order info," "Order review," and "Order confirmation." To rename end user events, see Configure Page Identification and Naming.
For mobile apps, you cannot change mobile view/activity names in the Controller, but you can customize how the mobile agent reports the event names via the SessionFrame API. See these pages for instructions:
About Hybrid Applications
Hybrid agents (Cordova, React Native, and Xamarin) do not support individual screen tracking, which affects how Experience Journey Map displays events in a user journey. To ensure each screen is displayed in a user journey, we recommend using the SessionFrame API to define when a screen starts and ends. See documentation for each hybrid agent:
