Supported Environments and Versions 

Before you install the AppDynamics mobile app, make sure your mobile phone and the Controller have the supported environment and version.

Support Environments

AppDynamics requires: 

  • Controller >= 21.6

  • iPhone: iOS >=12.0

  • Android >= 8.0 (Oreo)

Determine Your Controller Version

You can retrieve the version number from the command line of the Controller machine by accessing the README.txt file located in the Controller home directory or from the AppDynamics UI. 

  1. From the AppDynamics dashboard, click Settings.

  2. Select About AppDynamics. 

  3. Note the AppDynamics Controller build number. 

Install AppDynamics 

AppDynamics supports both iOS and Android mobile phones. You can install the AppDynamics mobile app on a mobile phone by scanning a quick response (QR) code. Scanning the QR code using the phone camera navigates you to the App Store (for Apple) or Google Play (for Android) to locate and download the app. 

  1. Open the camera app on your mobile phone.
  2. Center this QR code inside the frame on your camera screen:


  3. Follow the instructions on your mobile phone.

Sign In and Configure Your Account 

You can select one of several easy methods to sign in to your AppDynamics account. Using the QR code is the easiest method because scanning the QR code also helps you to configure your account. If your account supports SAML authentication, you can also use the Sign in with SSO button to sign in.

Sign In and Configure with QR Code

AppDynamics provides a short cut to configuring your accounts by allowing you to scan the QR code that is on the Controller. To use this short cut, you must have access to the Controller.

To sign in and configure your account by scanning the QR code:

  1. On the Sign in to your account screen, tap Scan QR code, or tap How to find your QR code for instructions and swipe up to read them.
  2.  When prompted, grant AppDynamics camera access.
  3. Center the QR code that is on the Controller UI inside the frame on your camera screen. Once properly centered, the QR code automatically launches the program to configure your account.

Sign In and Configure with the Controller URL

To sign in and configure your account without a QR code, you can use the Controller URL.

To sign in with a URL:

  1. Enter the URL and press the return key. If the Controller does not support HTTPS, deselect Use HTTPS.
  2. Tap Next.
  3. Enter the account name and tap Next.
  4. Enter your username and password.
  5. Review the AppDynamics EULA, Privacy Policy, and Terms of Use, and then tap the checkbox to agree to them. 
  6. Optionally, tap the switch to save your password. 
  7. Tap Sign In.

The Customize your Home screen message displays.

Gain Access Through AppDynamics Links and Push Notifications

The AppDynamics mobile app recognizes certain AppDynamics-related links received through text, email, or third-party notification systems such as:  

  • PagerDuty
  • Slack
  • JIRA Service Desk
  • ServiceNow and so on

When you tap the link on your mobile phone, you are prompted to sign in (if necessary) and then taken to the event detail within AppDynamics. 

Other Sign In Screen Options

After you configure your account, you can perform any of these functions from the sign in screen:

  • Tap Use Touch ID or Use Face ID (in Apple) or Use Fingerprint (in Android) to sign back in using a saved password.   
  • After configuring accounts, you can add or remove accounts by tapping . See Add an Account.
  • Tap to view the:
    • AppDynamics End User Licensing Agreement (EULA)
    • Privacy Policy
    • Terms of Use

Customize and Edit Your Screens

You can use the AppDynamics Home  screen to customize important metrics and entities. After customizing your Home screen, you must also customize your Events  list by choosing the applications to include in your Events list. The Home and Events screens must be customized for each account you add. 

The first time you sign in, no data is available for you to view. Choose the applications and metrics to include in your Home and Events screens. You can customize and update your selections at any time to display new health-status and key-resource metric data. AppDynamics saves your configuration changes for each subsequent sign in. 

To customize your Home screen:

  1. When you first sign in, Customize your Home screen displays. Tap Get Started to view the Select the Entity screen where you can create widgets. Subsequent sign ins display the Home screen, where you can change your selections.

  2. On the Select the Entity screen (screen 1), the entity type is Application. Tap the Search entity name field to display the menu.

  3. Find the entity that you want to monitor by typing the entity name in the Search field or swiping through the list.

  4. Tap the entity.

  5. Optionally, tap the switch to Specify business transaction, tier, or node (or Specify business transaction, service, or service instance) to create widgets.

    1. Under Select Entity Type, tap Business Transaction, Tier, or Node (or Business Transaction, Service, or Service Instance) in the menu.

    2. Tap the field under Search entity name. The Search Entity Name screen displays.

    3. Find the entity that you want to monitor by typing the entity name in the Search field or swiping through the list.

    4. Tap the entity.

  6. Tap Next.

  7. On the Add Widgets screen (screen 2), tap Health Widgetto add a health widget for the entity.

  8. Tap Metric Widgetsto view the Add Metric Widgets list.

  9. Tap to select the metric type and metric(s) you want to monitor. You can select multiple metrics to create multiple widgets in one step. To clear the selections from the list, tap Clear all.

  10. Tap Add.

  11. Tap Next to review your settings. 

  12. On the Review screen (screen 3), tapping  beside a widget name deletes the item. If you delete all of the widgets on the Review screen, the Add Widgets screen (screen 2) displays.

  13. Tap Previous to edit, or tap Save to view the new widgets. New widgets are displayed at the bottom of the screen.

  14. Once you tap Save, you can continue adding widgets. Either swipe up and tapAdd new widgets, or tap the pencil  and then tapAdd new widgets. 

  15. Tap TimeRange  to set a time period.

To edit or delete a widget:

  1. To edit or delete a widget from the Home screen, tap the ellipsisbeside the widget name and select Edit or Delete.

To move a widget:

  1. Tap the pencil  in the upper-left corner of Home screen.

  2. Touch and hold the drag bar  on a widget.

  3. Drag the widget up or down to a new position in the list.

  4. When finished, tap Done to save.

To add a new widget:

You can add multiple widgets for the same application in either of two ways:

  1. On the Home  screen, either swipe up and tapAdd new widgets, or tap the pencil  and then tapAdd new widgets.

  2. Return to step 2 of Customize and Edit Your Home Screen.

To customize your Events feed:

  1. Tap Events  at the bottom of the screen. The first time you set up your events feed, Customize your Events feed displays.

  2. Tap Get started. The Events Feed screen in Settings displays.
  3. Tap the switches to the right of each application name that you want to view data for. You can:
    • Use the Search bar.
    • Tap the switch to Select all applications.
    • Swipe up to view each application in the Applications list.

When you have finished making your selections, tap Events  to see your changes to the Events list.

Next Steps

To continue with AppDynamics mobile app, select from these options: