The Network Visibility on Windows requires a supported version of the Network Agent to be installed on the server. 

To monitor Java applications in your Controller, install the AppDynamics Java Agent on each server that hosts applications that you want to monitor.

You need a Network Visibility license to enable the Network Agent and its features.

No additional configuration is required on your AppDynamics Controller; Network Visibility is enabled by default.

Agent Install Directory

Network Agent is packaged as a zip bundle. The Network Agent install directory <network_agent_home> is the directory where you install the Agent. You can unzip the bundle at any location which is your <network_agent_home> directory. 

It contains these administrative files:

  • install.bat to install and start the Network Visibility Agent
  • start.bat to start the Network Visibility Agent
  • status.bat to check the status of the Network Visibility Agent
  • stop.bat to stop the Network Visibility Agent
  • uninstall.bat to uninstall the Network Visibility Agent

As part of the installation, install.bat installs the required VC redistributable on the system along with NPcap (if it does not already exist). If Npcap does exist on the system, then the installation of NPcap is skipped. To listen to the traffic on localhost, NPcap should be running in LoopBack mode. If NPcap is already installed on the system and not running in loopback mode, you must re-install it using loopback mode.

Network Agent and Java Agent Installation Instructions 

Depending on the Network Agent version and Java Agent version, you can install the Network Agent in a multi-tenant or single-tenant setup:

If you are usingMulti-tenant SetupSingle-tenant Setup
Network Agent >= 4.5.7, and Java Agent >= 4.5.11InstallInstall
Network Agent >= 4.5.7, and Java Agent <= 4.5.10Not supportedInstall

Install Network Agent on Windows using the ZIP Installer

These steps describe how to install and run the Network Agent for Windows using the ZIP installer.

  1. Review the Network Visibility Requirements and Supported Environments.
  2. Download the Network Agent Windows ZIP package from the AppDynamics Downloads Portal and unzip the package.
    1. Verify your administrator permissions on the host where you want to install the Network Agent.
    2. Extract the contents to the Agent installation directory <network_agent_home>.

  3. Double-click the install.bat file to install the Network Agent and start the AppDynamics Network Visibility Service.

    If you run the install.bat script without administrator privileges, a dialog displays this message: "Do you want to allow this app to make changes to your device?"

    Click Yes to continue with the installation.

  4. To verify if the Network Agent is running, navigate to the folder that contains the status.bat file.
    1. Double-click the status.bat file.
    2. Locate the AppDynamics Network Visibility Service and verify its status in the Status column.
      Alternately, check if AppDynamics NetViz Service is listed in services.msc.

See Administer the Network Agent on Windows.

Uninstall Network Agent Using the ZIP

To uninstall the Network Agent: 

  1. Open a Windows command prompt and cd to the <network-agent-home> directory.
  2. Uninstall the Network Agent by entering: \<network-agent-home>\uninstall.bat.

Install Network Agent on Windows using the MSI Package

To install the Network Agent using the MSI package:

  1. Review the Network Visibility Requirements and Supported Environments.
  2. Download the MSI installer package from the AppDynamics Download Center.
  3. Run the MSI installer package.
  4. Read the End User License Agreement and accept the terms. Click Next.

  5. If required, change the Network Agent installation directory on the Destination Folder panel.


    You can also change the destination of the logs directory later using the AppDynamics Agent Configuration utility.

  6. Click Next. The Ready to install page displays.

  7. Click Install. The User Account Control panel displays and prompts you for permission to install.

  8. From the User Account Control panel, click Yes to allow the installer to make changes to the device. Wait for the installation to complete. 

    If you do not have administrator privileges, the installer prompts you to provide the password for an administrator account.

  9. Click Finish.
  10. Verify the installation by reviewing the Control Panel for AppDynamics NetViz Agent and service.msc for NetVizService.
    Control Panel

    Network Visibility Service Properties

Uninstall Network Agent Using the MSI Package

To uninstall the Network Agent: 

  1. Open the Windows Control Panel and select AppDynamics NetViz Agent.
  2. Click Uninstall.
  3. From the User Account Control panel, click Yes to uninstall the Network Agent.