This page provides common troubleshooting actions that you can take to solve Cisco Secure Application issues.

Cisco Secure Application Permissions Are Unavailable in the Role Configuration

  • Check if the Controller version meets the requirements. See Cisco Secure Application Requirements.
  • If the permissions are unavailable even when the Controller version is supported, ensure that you have activated the Cisco Secure Application license for the Controller. To get a Cisco Secure Application license, contact the AppDynamics sales representative, or email salesops@appdynamics.com.

Security Events Widget Is Not Displayed in an Application Flow Map

  • You can view the Security Events widget after the license activation. Ensure that you have the Cisco Secure Application license. To get a Cisco Secure Application license, contact the AppDynamics sales representative, or email salesops@appdynamics.com.
  • If the widget is not displayed even when the license is activated, then confirm with the administrator that the account has the necessary permissions to view or configure Cisco Secure Application. See アカウントの権限.

Number of Registered Nodes and Active Nodes Does Not Match

On the Applications page, drilldown in the application to identify the inactive node. Check the APM agent logs on the inactive node(s). See Javaエージェントの問題のトラブルシューティング.

Vulnerabilities or Attacks Are Not Displayed on the Home, Vulnerabilities, or Attacks Page

  • Ensure that the Security Setting is set to Enabled on at least one of the applications, tiers, or nodes within the Applications page. Also, that the agents are registered and active. See Monitor Security Status for Applications Using Cisco Secure Application.
  • If the vulnerabilities and attacks are not displayed even when the Security Setting is enabled, review the following troubleshooting scenarios to identify other potential issues.

Number of Enabled Nodes and Registered Nodes Does Not Match

Security Setting is Enabled and No Libraries Are Listed

Security Setting is Enabled and No Vulnerabilities Are Listed

Security Setting is Enabled and No Attacks Are Listed

The Applications Page Display the Node Not Active Message for an Active Node

The AppDynamics dashboard displays the node data even when the node is displaying as not active in the Cisco Secure Application Dashboard.
This issue may occur when there are multiple versioned Java Agent directories. The Java Agent can use the configuration from any one of the versioned directories while keeping the Jar file in the top-level (global) directory.
In this scenario, Cisco Secure Application may not consider the configuration from the same versioned directory. Therefore, to ensure that Cisco Secure Application library uses the configuration from the same versioned directory, update the version of the directory using this property:

  • For updating as system property:
-Dmulti.tenant.agent.use.apm.config.version=<version-folder-name>
CODE

Here, the version-folder-name is the required versioned directory name.

For example: -Dmulti.tenant.agent.use.apm.config.version=ver21.6.0.32672

  • For updating as an environment variable:
MT_AGENT_USE_APM_VERSION_PROPERTY=<version-folder-name>
CODE

Here, the version-folder-name is the required versioned directory name.

For example: MT_AGENT_USE_APM_VERSION_PROPERTY=ver21.6.0.32672

Splunk Integration - Connection Issue

All traffic originating from the Oregon Datacenter environment will have one of the following source IP addresses: 

  • 34.218.183.67 

  • 52.88.49.75

  • 34.218.135.55

  • 44.224.91.190

  • 44.224.93.208

  • 100.21.44.47

  • 35.163.240.75

  • 100.21.168.150

  • 44.224.41.204

To view the of lists current AppDynamics SaaS IP ranges and domains for each region, see SaaS ドメインと IP 範囲.