Experience Journey Map provides real-time insights into business and application performance, visualizing key user journeys and the correlation between performance and traffic. This perspective unifies all application stakeholders: application owners, developers, and IT operations.
Experience Journey Map visualizes:
- Performance metrics for each step in a user journey
- Top incoming and outgoing traffic data for each step
- Drop-off rates
Learn about use cases for Experience Journey Map.
To use Experience Journey Map, the following requirements must be met:
- SaaS: Controller >= 20.6.0
- On-premise: Controller >= 20.7.0
- EUM Peak license (RUM Peak, Browser RUM Peak, or Mobile RUM Peak)
- Instrumented browser or mobile application
Access Experience Journey Map
To access Experience Journey Map:
- Under the User Experience tab, go to a browser or mobile app.
- In the left application panel, click Experience Journey Map.
Experience Journey Map UI
The sections below provide an overview of the Experience Journey Map UI. In the Controller, click on the Legend for key terms.
Experience Journey Map Dashboard
The Experience Journey Map dashboard displays the top user journeys, or the most trafficked parts of an app. The default time frame is set to one hour, but you can adjust the time and the dashboard automatically updates the user journeys and data for that time frame.
End User Events
Each step in a user journey is visualized with an end user event. An end user event is a browser page or mobile view/activity. Experience Journey Map displays the most trafficked end user events.
Click an end user event to see:
- Total user visits from all sources
- Incoming and outgoing traffic sources
- Performance breakdowns for each traffic source
- Drop-off rate
A traffic segment connects two end user events and contains data about users who journeyed from one end user event to the next. Traffic segments display a health status icon for errors and exceeded performance thresholds. To edit performance thresholds, see Configure Experience Journey Map.
Click a traffic segment to see:
- Number of users who came from the previously mapped end user event
- Performance metrics for those users
- Option to analyze individual browser or mobile sessions for that end user event
Experience Journey Map for Browser vs. Mobile Apps
The table below describes the differences in Experience Journey Map data for browser vs. mobile apps.
|End User Event
An end user event shows data for one browser page. To customize end user event names, see Configure Page Identification and Naming.
An end user event shows data for one iOS view or Android activity.
To customize how the mobile agent reports the view/activity names via the
Hybrid agents (Cordova, React Native, and Xamarin) do not support individual screen tracking, which affects how Experience Journey Map displays events in a user journey. To ensure each screen is displayed in a user journey, we recommend using the
|Default performance threshold metric
|Performance thresholds (Slow, Very Slow, Stall, and Normal) are set to End User Response Time (EURT), or page load time.
Performance thresholds (Slow, Very Slow, Stall, and Normal) are set to the average time of mobile network requests.
|Types of errors captured
Crashes and Application Not Responding (ANRs).
|When you click Analyze, you are redirected to Browser RUM Analyze with filters applied for that mapped browser page.
|When you click Analyze, you are redirected to Mobile Sessions with filters applied for that mapped mobile view/activity.
Iframes are captured and included as a node with performance metrics, such as for SPA2 base pages.
|You may notice that sometimes the metric breakdowns of performance thresholds do not add up to 100%. See Analyze Traffic for an example. This is because for mobile apps, performance thresholds are set to an average of only the network request(s) triggered from a view/activity. If the number of triggered network requests is less than the number of total network requests, the performance threshold breakdown does not add up to 100%.
Using Experience Journey Map
- Use Cases for Experience Journey Map
- Configure Experience Journey Map
- Browser RUM Analyze
- Mobile Sessions