This page provides the account-level permissions available in AppDynamics. You can set account permissions for custom roles from the Account tab in the Controller Administration UI. Most installations have one account per Controller. Usually, only very large installations or installations that have very distinct sets of users may require multiple accounts.

You can have multiple accounts when you select multi-tenant mode on your Controller. See Controller Deployment.

  • In multi-tenant mode, the Controller UI context is divided into separate accounts. Each account has its own set of users, agents reporting to it, and application monitoring configuration.
  • The account predefined role is the Account Owner. This role is also known as the account administrator and has all account-level permissions except Execute Workflows. This role can also create applications and dashboards and has all database visibility-related permissions.
  • Most Account-level permissions can be considered administrative permissions and apply account-wide across business applications, products, and multiple application instances for the same account.

The following table lists the permissions that can be set at the account level.

PermissionActivities enabledMore Information
Administration, Agents, Getting Started Wizard
  • Administer users, groups, roles, authentication, and so on.

    UsersGroupsRoles (non-default)Authentication Provider
    Add, edit, disableAdd, edit, deleteAdd, edit, deleteAdd, edit
  • View AppDynamics Agents.
  • Download agents using the Agent Download Wizard.
Create and Manage Custom Roles
Configure Alerting TemplatesCreate, edit, and delete alerting templates.Configure and Manage Alerting Templates
Configure Email / SMSEdit email and SMS settings used by AppDynamics to send alerts.

Enable an Email Server

Configure Email TemplatesConfigure email templates for use in notification alerts.Email Templates
Configure HTTP Request Templates

Configure the HTTP request templates used by HTTP request actions, which are triggered by AppDynamics policies.

HTTP Request Actions and Templates
Configure Scheduled ReportsCreate, delete, send, or update scheduled reports.


Create War RoomsCreate (start) a war room. War rooms are collaborative custom dashboards created in real-time.Virtual War Rooms
View and Configure Licenses

View and create rules to specify the number of Application Performance Monitoring licenses to allocate to specified applications and machines.

Observe License Usage

View Business Flow

View all applications in a multi-business-application flow map, including those for which they are not granted explicit application permissions.

Does not grant permission to drill down to applications that the user does not have permission to view. To see the downstream metrics and snapshots for the correlated application, the user must be a member of a role with view permissions to that business application.

Cross Application Flow
View Scheduled Reports View scheduled reports from the Dashboards and Reports section of the UI.


View Synthetic Credential VaultManage user permissions for the Synthetic Credential Vault.Synthetic Credential Vault
Install AgentUse the Agent Installer to deploy the Agent Installer Platform, Java Agent, and Machine Agent.Agent Installer