Resources

This page describes how to navigate the Resources page in the Account Management Portal. 

The Resources page provides a complete list of services and other components associated with your AppDynamics account. Resources can include:

• Professional Services
• Support
• Education
• Community

Click(where available) for information about the corresponding resource.

Professional Services

You can use Professional Services to plan deployments, configurations, workstreams, and other technical projects.

The table automatically populates with these details when your AppDynamics account representative registers your account with the requested service:

• Resource name
• Number of days used/total number of days
• Entitlement effective dates
• Project manager

If you need additional services, click Schedule a call with a consultant or reach out to your AppDynamics account representatives provided on the Overview page in Account Details.

Support

You can use Support services to troubleshoot your account and technical issues. This section displays your current AppDynamics support agreements and their effective dates.

For additional support:

1. Click Actions.
2. Click Visit Help and Support for support options.
3. Click View Support Requests to review active and past support tickets.

Education

You can view your current Education benefits, including AppDynamics University subscription, Instructor Day(s), and exam vouchers. You can also assign users to Premium University subscription(s) if available. See AppDynamics University Registration and Subscriptions.

You may have to provide subscription details when you register for a course or class. These subscription details are available for your Education benefits: 

• Standard, premium, enterprise, 12-user education, and exam voucher code(s)
• Number of seats purchased and consumed 
• Number of exam attempts purchased and consumed 
• Number of training units purchased and consumed
• Number of Instructor Days purchased and consumed
• Validity dates
• Expired vouchers and expired training units 

To assign users to a University subscription:

1. Click user seats activated.
2. Click Assign Users.
3. Enter a valid email address.
   If the user email is not recognized, click Go to User Management to add the email address.
4. Click Assign additional users as necessary (up to the number of user seats available).
5. Click Save.

You can create an alias (friendly name) for your voucher code that relates to the course to make it easier to remember. To add or edit a voucher code or alias:

1. Click Edit.
2. Add the voucher code provided by AppDynamics or enter an alias.
3. Click Submit.

For additional support:

1. Click Actions.
2. Click Visit University for learning options.
3. Click Contact University Team to enter a message.
   An AppDynamics University Team member will contact you.
4. Click Learn about subscriptions for subscription options.

Community

You can use the AppDynamics Community to engage in user discussions and access Knowledge Base articles.

1. Click Actions.
2. Click Visit Community to view or browse the latest AppDynamics solutions and user discussions.
3. Click Access Knowledge Base to browse the latest How-To articles.