This page lists some questions and answers that help you use the new Alerting template efficiently.

As an on-prem customer, will I be able to use the alerting template?

Yes, this feature is available for on-prem users as well. 

Will this feature require an agent upgrade?

This feature does not require any agent upgrade. 

Do I need role-based access privileges to use alerting templates?

No, any user can create and manage alerting templates.

When I update a template, will the changes be applied to all applications using the template?

No, when you update a template, you need to re-apply the template to the application(s) to ensure that the updates are reflected.

Where can I view all the templates I created?

You can view the template library in the Alert & Respond > Alerting Templates UI. See View Alerting Template Details.

What are two ways to create a template?

You can save the Alert and Respond configuration of an existing application as a template using the Save as new template option.

After configuring an alerting template, if you require to change the configuration, use the Overwrite an existing template option. 

For more information, see 'How to Use an Alerting Template?'

Can I apply a template without selecting an application?

No, you can apply a template only to an application. Hence, you must select an application.

Where can I track the status of applying a template?

You can check if the template was successfully applied to all the applications as follows:

  1. In the Alert & Respond > Alerting Templates UI, click the Status of the template. The TEMPLATE HISTORY page listing the status of each application is displayed. 

For more information, see 'Check the Status of the Applications'.

Will the updates to a template be applied to an application that is being edited by someone?

No, the template history page displays an error in the status column. Complete your edits to the application, then apply the updated template.

When I update a template, will I be able to revert the changes?

No, once you configure a template and save it, you cannot revert the changes. If you make any inadvertent updates to a template, you can overwrite the configuration and save the template again. See Overwrite an Alerting Template.

Can I edit a template?

You can overwrite the configuration of an existing template. If you make any inadvertent updates to a template, you can overwrite the configuration and save it. For more information, see Overwrite an Alerting Template.

When I delete a template, what happens to the applications using the template?

When you delete a template, the applications using the template are not affected. The application configuration also remains intact. You can continue to use the applications as before.

When I update a feature (for example a Health Rule) and re-apply the template, will the other associated features (like Policies, Actions) get selected by default?

Yes, when you update a feature within a template and re-apply it, all other associated features are selected by default.

Can I restore a deleted template?

Once you delete a template, it is lost, you cannot restore it.

Can I make an update to a single application without affecting the other applications using the template?

  1. In the Alert and Respond UI, select the application you want to update.
  2. Select the feature you want to modify (for example, policy or health rule).
  3. Update the required configuration and save.

I made an inadvertent change to a template, how can I correct it?

You can delete the template, create a new one, and apply the template to the required applications.

Once you delete a template, you cannot restore it.

Can I overwrite a template?

You can overwrite the configuration of a template and save it. You must re-apply the template to all applications. You can either replace an existing application configuration or append to it.

How can I apply a template to an existing application?

 You can apply a template to an existing application with two methods:

  • Add/Merge—The alerting configuration of the template is added to the selected application(s). If the entities (such as Health Rule, Policy, Action, Action Suppression, or Email Digest) exist in both the template and the application, the configuration of the template entity replaces the configuration of the application entity.
  • Replace—This operation replaces the alerting configuration of all the entities of the selected application(s), such as the health rules, policies, and actions, with that of the alerting configuration of the template. The existing alerting configuration of the selected application(s) is deleted permanently. Only perform this operation if you want to replace all the entities you have configured.

See Configure and Manage Alerting Templates.

Can I apply a template to multiple applications at a time?