This page describes how you can manage your Professional Services and Support Contracts with AppDynamics Cloud. 

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Professional Services and Support Contracts

Professional Services

You can use Professional Services to plan deployments, configurations, workstreams, and other technical projects.

The table automatically populates with these details when your AppDynamics account representative registers your account with the requested service:

  • Service name
  • Number of days used/total number of days
  • Date the service ended
  • Entitlement effective dates
  • Project manager

If you need additional services, click Schedule a call with a consultantSchedule a call with a consultant or reach out to your AppDynamics account representatives provided on the Overview page in Account Details.

Support Contracts

You can use Support services to troubleshoot your account and technical issues. This section displays: 

  • Number of days used/total number of days in the contract
  • Entitlement effective dates
  • Account Details contact information
  • Customer Success Contact

For additional support:

  1. Click ActionsActions.
  2. Click Visit Help and Support for support options.
  3. Click View Support Requests to review active and past support tickets.

If you need additional services, click Schedule a call with a consultantSchedule a call with a consultant, click Email us, or reach out to your AppDynamics account representatives provided on the Overview page in Account Details.