This page provides the account-level permissions available in Cisco AppDynamics. You can set account permissions for custom roles from the Account tab in the Controller Tenant Administration UI. Most installations have one account per Controller Tenant. Usually, only very large installations or installations that have very distinct sets of users may require multiple accounts.

  • Each account has its own set of users, agents reporting to it, and application monitoring configuration.
  • The Account Owner, also known as the account administrator, is a predefined role that has all account-level permissions. This role can create applications and dashboards and has all database visibility-related permissions.
  • Most Account-level permissions can be considered administrative permissions and apply account-wide across business applications, products, and multiple application instances for the same account.

The following table lists the permissions that can be set at the account level.

PermissionActivitiesMore Information
Administration, Agents, Getting Started Wizard
  • Administer users, groups, roles, authentication, and so on.
UsersGroupsRoles (non-default)Authentication Provider
Add, edit, deactivateAdd, edit, deleteAdd, edit, deleteAdd, edit
  • View Cisco AppDynamics Agents.
  • Download agents using the Agent Download Wizard.
Manage Custom Roles for Cisco AppDynamics
Configure Alerting TemplatesCreate, edit, and delete alerting templates.Configure and Manage Alerting Templates
Configure Cisco Secure ApplicationConfigure and monitor the security of the APM-managed application using Cisco Secure Application. This grants permission to configure security settings, create or modify policies, add or edit notes, set status, and set severity.Monitor Application Security Using Cisco Secure Application
Configure Email / SMS

Edit email and SMS settings used by Cisco AppDynamics to send alerts.

Enable an Email Server

Configure Email TemplatesConfigure email templates for use in notification alerts.Email Templates
Configure HTTP Request Templates

Configure the HTTP request templates used by HTTP request actions, which are triggered by Cisco AppDynamics policies.

HTTP Request Actions and Templates
Configure Scheduled ReportsCreate, delete, send, or update scheduled reports.


Create War RoomsCreate (start) a war room. War rooms are collaborative custom dashboards created in real-time.Virtual War Rooms
View and Configure Licenses

View and create rules to specify the number of Application Performance Monitoring licenses to allocate to specified applications and machines.

Observe License Usage

View Business Flow

View all applications in a multi-business-application flow map, including those for which they are not granted explicit application permissions.

Does not grant permission to drill down to applications that the user does not have permission to view. To see the downstream metrics and snapshots for the correlated application, the user must be a member of a role with view permissions to that business application.

Cross Application Flow
View Cisco Secure ApplicationView and monitor the security of the APM-managed application using the Cisco Secure Application dashboard.Monitor Application Security Using Cisco Secure Application
View Scheduled Reports View scheduled reports from the Dashboards and Reports section of the UI.


View Synthetic Credential VaultManage user permissions for the Synthetic Credential Vault.Synthetic Credential Vault for Web Monitoring
Install AgentUse the Agent Installer to deploy the Agent Installer Platform, Java Agent, and Machine Agent.Agent Installer