This page explains how to create and administer users for a specific Tenant in the Controller Tenant Administration UI.

Use the Account Management Portal for global user account management, Controller Tenant license subscription assignments, and to fully inactivate or edit an account for all AppDynamics components simultaneously. 

Use the Controller Tenant Administration UI to create and manage user options specific to the Controller Tenant. If you have multiple SaaS accounts, you must configure each account individually for each Controller Tenant. 

When creating a new user, AppDynamics recommends assigning at least one role for the new user. Although it is possible to assign a role after creation, the user has no functionality in the UI until you assign a role.

Create a New User

You must be logged in as a user with the Account Owner role to access Administration options and manage users. However, only the user has permission to create and edit their password. Account owner roles and administrator roles cannot create or change user passwords for SaaS user accounts.

  1. Navigate to Settings> Administration > Users.
  2. Click Create and enter a unique Name and unique, valid Email Address

    User names may consist of letters and numbers. Spaces, tabs, and these special characters are not allowed: / \ [ ] | < > + = : ; , ' ? *

  3. Add Roles and Groups respectively and click Save.
    You can add or remove Roles and Groups any time after you save the new user account.

With a SaaS deployment, the new user instantly receives an email with a link to create their profile name and password. When finished, they are automatically redirected to their Controller Tenant Home page with the permissions assigned at account creation. See Controller Tenant User Management.

Manage a User

After creating a user, you can modify, delete, or duplicate the user account, or assign the user to a group or role. 

Use View user details in Accounts to view the new user in the Account Management Portal

If the deleted user owns a custom dashboard, the dashboard and its associated shares and reports cease to function properly. See Dashboard Recovery.

Create and Manage Groups

A user can belong to one or more groups. Groups let you assign and manage roles for users collectively.

If you use LDAP to authenticate all AppDynamics Tenant users, you do not need to create AppDynamics groups.

To create a new group:

  1. Navigate to SettingsGear Icon> Administration > Groups.
  2. Click CreatePlus Icon and enter a unique Name and optional Description.
  3. Add Users and Roles respectively and click Save.

After creating the group, you can assign users and roles by selecting the group and selecting the Member checkboxes for each user or role you want to associate.

Alternatively, navigate to Roles > (Select a Role) > Users and Groups with this Role